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Zaza1
Level 1: Cadet

Telstra Elite Pre-paid Mobile Broadband not connecting

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Hi, when I plug in my USB Elite stick the Telstra Manager comes up as normal but will not connect to allow me to re-charge my account. Do I just need to purchase a new SIM and activate? I have not used the account for over 12 months. Thanks.

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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Telstra Elite Pre-paid Mobile Broadband not connecting

Hi Zaza1,

A sim card usually gets deactivated if you haven't recharged within 6 months of the expiry date of your last recharge. You lose the mobile number attached to the sim and also the Prepaid mobile Broadband offer you were on.

You will need to get a new sim and you would also have to go onto the latest offer which is the Prepaid Mobile Broadband Plus
https://www.telstra.com.au/broadband/mobile-broadband/prepaid/plans

You can speak to Telstra either via Live Chat
https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2fTCOM%3aCrowds...
Or ring Prepaid on 1258880 to confirm that your sim has been deactivated.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Telstra Elite Pre-paid Mobile Broadband not connecting

Hi Zaza1,

A sim card usually gets deactivated if you haven't recharged within 6 months of the expiry date of your last recharge. You lose the mobile number attached to the sim and also the Prepaid mobile Broadband offer you were on.

You will need to get a new sim and you would also have to go onto the latest offer which is the Prepaid Mobile Broadband Plus
https://www.telstra.com.au/broadband/mobile-broadband/prepaid/plans

You can speak to Telstra either via Live Chat
https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2fTCOM%3aCrowds...
Or ring Prepaid on 1258880 to confirm that your sim has been deactivated.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

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