Level 2: Rookie

Telstra Email


I have received and email from " with the heading:

Important information about your Mobile Broadband usage

It states: 

Our analysis shows you have incurred excess data charges. We want to confirm whether you experienced any issues receiving notifications on your Mobile Broadband device. If you incurred excess data charges because you did not know you were going to exceed your included data usage allowance, you will be eligible for a refund.

If you believe you are eligible for a refund please complete the form here:

If you are eligible for a refund we'll contact you via SMS to confirm the amount of the refund.

You'll need to include in the webform the following two pieces of information:


It gives all my account details and reference numbers


Is this a scam or is it okay to respond on links provided?

Kind regards






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Level 23: Superhero

Re: Telstra Email

I'm 97% sure, especially if it has actual reference mumbers. To be 100% sure you could contact Telstra via Live Chat or phone. If you sure to ask for an Interaction number and preferably the D staff number who you speak to.

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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