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I have received and email from "Telstrafirstname.lastname@example.org with the heading:
Important information about your Mobile Broadband usage
Our analysis shows you have incurred excess data charges. We want to confirm whether you experienced any issues receiving notifications on your Mobile Broadband device. If you incurred excess data charges because you did not know you were going to exceed your included data usage allowance, you will be eligible for a refund.
I'm 97% sure, especially if it has actual reference mumbers. To be 100% sure you could contact Telstra via Live Chat or phone. If you do...be sure to ask for an Interaction number and preferably the D staff number who you speak to.
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I'm not a Telstra employee. 50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas. "Being 75 years of age, entitles one to be an expert at everything!!"