CrowdSupport®
Highlighted
AaronJBerger
Level 1: Cadet

Telstra Wi-Fi 4G Advanced II Aircard 790S - firmware upgrade greyed out

Answered

Hi Croud Support

 

I  have a Telstra Wi-Fi 4G Advanced II Aircard 790S which is contantly dropping the internet whether I'm connected by cable to the Netgear Genie DC112A cradle (cradle has the latest firmwre) or directly to the 790S by wifi. Signal is high (full bars).

 

I logged into the 790S hotspot webconfig via http://192.168.1.1 with the password of admin (I believe this is the default admin password) and noticed there is a firmware upgrade available. I figure (hope) this should improve stability.

 

However, when I click on the link to update the firmware or go to http://192.168.1.1/index.html#settings/general/softwarethe , the "Start Download" button is greyed out and I can't click on it. I have tried IE and Chrome.

 

Does anyone know how to proceed with the upgrade for this device?

 

Kind Regards

Aaron 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: Telstra Wi-Fi 4G Advanced II Aircard 790S - firmware upgrade greyed out

Good morning Aaron, I take it you are trying to facilitate this update through a web browser, have you tried using the update functions directly on the device itself.

 

If you pop along to the following link, you'll find the full user manual for these devices and I'd especially refer you to page 71 which has a step by step guide for updating the device using the devices on screen display: http://www.telstra.com.au/content/dam/tcom/personal/support/pdf/broadband/4g-advanced-ac790s-guide.p...

 

Jeff

 

 

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Level 23: Superhero
Accepted Solution

Re: Telstra Wi-Fi 4G Advanced II Aircard 790S - firmware upgrade greyed out

Good morning Aaron, I take it you are trying to facilitate this update through a web browser, have you tried using the update functions directly on the device itself.

 

If you pop along to the following link, you'll find the full user manual for these devices and I'd especially refer you to page 71 which has a step by step guide for updating the device using the devices on screen display: http://www.telstra.com.au/content/dam/tcom/personal/support/pdf/broadband/4g-advanced-ac790s-guide.p...

 

Jeff

 

 

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.

View solution in original post

AaronJBerger
Level 1: Cadet

Re: Telstra Wi-Fi 4G Advanced II Aircard 790S - firmware upgrade greyed out

Hey many thanks for your help. That solved my issue Smiley Happy

Jeffson
Level 5: Eagle Eye

Re: Telstra Wi-Fi 4G Advanced II Aircard 790S - firmware upgrade greyed out

Do you know where to download the latest firmware for Telstra Wi-Fi 4G Advanced II Aircard 790S?

Just share my life, my knowledge..

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit