I had a telstra turbo broadband stick that was working fine until I updated to a windows 7 laptop, now every time I try and use it, comes up "please re-insert the device"! I do this a numerous amount of times but makes no difference!
I tried re-installing the software as well!
I have updated to a 4g usb stick and I still have the same problems!!
Solved! Go to Solution.
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Do you get the same error message no matter which USB port you use on the laptop?
If you were only using a particular USB port, you may want to:
* try a different USB port (preferably a USB 2.0 port); and
* verify that the first USB port is functioning correctly when you plug something else in, eg. an external HDD
I'm glad to hear your problem with connecting to the network via the Turbo mobile broadband USB modem is resolved.
I'd strongly recommend you properly test out the USB port that were causing issues, as it may be a defect in the laptop that is subject to a warranty claim with the retailer, if you've only bought it recently.
I originally had a prepaid Telstra Elite Mobile Broadband USB for my laptop which worked fine for a couple of months and then all of a sudden stopped with the "Mobile sim busy" problem. I took it (and my laptop) into Telstra and the tech guy fixed it...and then 2 days later it had the same problem.
Because of my work situation, I was flying interstate the next day and required internet connection...so I went back into the store but the tech people weren't working that day so after a frustrating conversation with the store manager I purchased a new pre-paid 4G Mobile Broadband USB.
This new 4G one worked fine, for about 2 weeks...and then stopped. I was getting DNS errors.
I am pretty tech savvy and this baffled me...
After hours spent in the Telstra store with the tech guy, one day the USB started working again randomly...but it still wasn't right, it kept dropping out or was running really slow. It also used my 3GB of data in 8 hours. (not happy)
So now I have 2 Mobile Broadband USB's that do not work....I want to know if I can get a refund or exchange them for the little WI-FI router seeeing as my laptop's wi-fi is ok (i am using my phone as a wifi AP to type this message)...
I don't really have the time to have the devices sent away to be fixed or anything like that I would just rather have something that will work.