CrowdSupport®
Summersprings
Level 2: Rookie

Unable to use voucher purchased to recharge 4G wifi broadband

Answered
Feeling very dumb at the moment as I purchased a Telstra 4G WIFI and now for the life of me can not find anywhere to go to recharge it ??? Each time I go to the Telstra my account it asks me to purchase more wifi with a credit card .. I already have a prepaid Voucher but there is nowhere on the site to enter this and actually recharge.

I've activated it and it came with 5GB of data which has been used up. Do I need to actually recharge on the little black WIFI box itself or ?? Just a little in the dark.
1 ACCEPTED SOLUTION

Accepted Solutions
TheWanderer38
Level 16: Secret Agent
Accepted Solution

Re: Unable to use voucher purchased to recharge 4G wifi broadband

Hi

 

Try this...

 

Take the sim out and put it in your phone.

Dial 125 88 88 and follow the prompts.

Put the sim back into your device and your done.

 

Also, Under "MyAccount" ,, click on "MyPrePaid Home" .. you can enter your recharge code

 

hope that helps

cheers

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8 REPLIES 8
TheWanderer38
Level 16: Secret Agent
Accepted Solution

Re: Unable to use voucher purchased to recharge 4G wifi broadband

Hi

 

Try this...

 

Take the sim out and put it in your phone.

Dial 125 88 88 and follow the prompts.

Put the sim back into your device and your done.

 

Also, Under "MyAccount" ,, click on "MyPrePaid Home" .. you can enter your recharge code

 

hope that helps

cheers

View solution in original post

Summersprings
Level 2: Rookie

Re: Unable to use voucher purchased to recharge 4G wifi broadband

I will try the 2nd option. My phone is with Optus and my other phone is a iphone S5 so the sim won't fit into it I don't think. I will have a go. Thanks for your suggestion.
Summersprings
Level 2: Rookie

Re: Unable to use voucher purchased to recharge 4G wifi broadband

I can not put the sim into either of my phones as it is too big. I have also looked under my account and can not find the home internet option to recharge Smiley Sad
TheWanderer38
Level 16: Secret Agent

Re: Unable to use voucher purchased to recharge 4G wifi broadband

Hi

 

This is what it should look like:

 

recharge.jpg

Summersprings
Level 2: Rookie

Re: Unable to use voucher purchased to recharge 4G wifi broadband

Okay so that's under personal and it appears that you need to log in to recharge?? Sorry to be so ill informed. Always had adsl+2 in the past and this is new territory.
TheWanderer38
Level 16: Secret Agent

Re: Unable to use voucher purchased to recharge 4G wifi broadband

Hi

 

Yes, you will have to login to use that feature.

 

Can you borrow a telstra phone that uses a normal sim... would be a lot easier if you don't have a login?

 

cheers

Highlighted
Summersprings
Level 2: Rookie

Re: Unable to use voucher purchased to recharge 4G wifi broadband

All good I worked it out. Many thanks for your help. Happy Easter.
nickmca
Level 2: Rookie

Re: Unable to use voucher purchased to recharge 4G wifi broadband

I wanted to ask another question about this because I feel like the screenshot above might be before a redesign.

 

Firstly, I don't know how to log in. I'm logged in as my Crowd Support ID and that doesn't have my wirelss wifi linked. When I try to register another device it won't allow me to use the service number (it's like it's expecting a mobile number rather than a wifi number.)

 

Secondly, when I enter my Service Number without logging in- I only have the option to recharge using credit card (there's no vouchers option.)  Any ideas - please help. Oh the number on the receipt only works from a telstra device Smiley Happy

 

I can't take out the sim card because my phone is sim locked.

 

Telstra_-_Pre-Paid_Recharge_Options.png

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