I received the following e-mail today on my home NBN connected PC:
"Welcome to Pre-paid Mobile Broadband
Congratulations – your Pre‑Paid service is now active and ready to go. You’re now part of Australia’s fastest mobile network.
Restart your device now (if you haven’t already) to get the benefits of the Telstra network.
It’s time to get set up, learn how to check your balance, recharge and more".
The only problem is, I haven't activated any pre-paid mobile broadband services. I don't even own a tablet and only ever use the internet ocassionally from my desktop PC at home and have absolutely no use for mobile broadband.
Is this just another Telstra stuff up where they have put someone else's service on my account or something more sinister such as identity theft of fraud.
I checked my Telstra account and under Pre-paid services appears a mobile number that I don't recognise for "Telstra Pre-Paid Mobile Broadband Plus" with 10Gb of data.
I reported this to Telstra as soon as I got the e-mail and they gave me a reference number and said they would investigate and this would take 7 days.
Telstra haven't been very helpful in providing me any information about this, so I will most likely report this to the Police tomorrow
Was this helpful?
No, just a couple of INT 1- numbers each time I called them. Finally I convinced them to deactivate this unknown mobile broadband plan and it disappeared from my account. But , that evening I got another e-mail from Telstra "Your pre-paid activation is complete", I checked my account again and sure enough there was another mobile broad account (with a different phone number) attached to my account. I rang Telstra the next morning and after an hour on the phone with them, I convinced them to deactivate this one too. Looks like just another Telstra stuff up that will take 6 months to fix and of course each time I call they always play the blame game and try to make out that I activated this account or one of my family members did (I have no family members and no one knows my account details and password except for me and Telstra)
Hi Gregy, I appreciate the concern about the details being sent to the wrong address and trust this ongoing problem can be sorted out for you soon. For privacy reasons we can't access accounts or make changes to services via posts on these forums, but the Complaints like Jupiter has provided above ( https://tel.st/zq43z) would be the best point of contact for this to be followed up by a dedicated case manager if you haven't been able to get the assistance you need in your recent calls.
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