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kangabill9
Level 1: Cadet

Why Can't I Recharge at the new Rates??

Answered

I have tried to relacharge my laptop Broadband dongle using recharge on my Bigpond home page.

 

It's giving me old choices for the recharge amounts; that is $180 for 12 months recharge.

Also if I go in via Mobile Broadband recharge, it also gives me the old recharge prices.

 

How do I access the new 360 day recharge of $50??

 

Or is it that being an existing user number I can't access the new rates??

 

Bill

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Why Can't I Recharge at the new Rates??

That is correct, the additional credit is charged at $2/MB, so $100 would indeed give you 50MB.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being

Re: Why Can't I Recharge at the new Rates??

In order to access the new rates you would have to update your rate plan to the new one. You might need to have a chat with Pre-Paid in order to do that, but you should be able to do it on the phone or online,

 

https://livechat.telstra.com/TCOM:MobileSmiley Very Happyefault

132200 and say "prepaid"

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

kangabill9
Level 1: Cadet

Re: Why Can't I Recharge at the new Rates??

Sorted........... thanks.

 

One last question. I'll have 5GB for 12 months from today plus a credit for my unused old plan useage.

 

So if I have, let's say $100 credit, when I run out the 5GB allowance, the credit will get me $2 per MB, or another 50 Mb of useage??

 

That's how I read it.

 

Bill

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Why Can't I Recharge at the new Rates??

That is correct, the additional credit is charged at $2/MB, so $100 would indeed give you 50MB.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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