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mikechar
Level 1: Cadet

Why do I have so much trouble conecting to the NBN, and why cant I get a Telstra signal for Mobile

What a disgrace, Telstra are supposed to be world class but the service I get is Third world, I cant even get a mobile signal at my house but at least Optus can supply me with mobile coverage  Telstra likes billing me for the internet we get but cant supply a Mobile service,, 

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5 REPLIES 5
Level 23: Superhero
Level 23: Superhero

Re: Why do I have so much trouble conecting to the NBN, and why cant I get a Telstra signal for Mobi

Are you able to get reception near a window or outside your house?
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
mikechar
Level 1: Cadet

Re: Why do I have so much trouble conecting to the NBN, and why cant I get a Telstra signal for Mobi

No. I cant get reciption anywhere on my 20 acre property

Level 25: The Singularity
Level 25: The Singularity

Re: Why do I have so much trouble conecting to the NBN, and why cant I get a Telstra signal for Mobi

Where are you located (general description only)? We can have a look to see what towers are nearby (or you can search via rfnsa.com.au).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
mikechar
Level 1: Cadet

Re: Why do I have so much trouble conecting to the NBN, and why cant I get a Telstra signal for Mobi

I can see the tower but my reception is terrible.

Level 25: The Singularity
Level 25: The Singularity

Re: Why do I have so much trouble conecting to the NBN, and why cant I get a Telstra signal for Mobi

Are you 100% sure that there are Telstra transmitters on the tower that you can see?

If there are, then the alignment of the antennas may not be in the direction of your property (towers don't necessarily give uniform 360° coverage).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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