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ktoffetti
Level 2: Rookie

Why does it take 5-7 business days to find the status of a Bigpond Mobile Wifi (Sierra 760s) IMEI?

Answered
I've been told 5-7 business days since I can find out if it will cost to unlock my device.

Why so long, Telstra?
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Why does it take 5-7 business days to find the status of a Bigpond Mobile Wifi (Sierra 760s) IME

Hey ktoffetti,

 

I've sent you a PM to grab some details for your complaints manager.

 

Brodie

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7 REPLIES 7
ktoffetti
Level 2: Rookie

Re: Why does it take 5-7 business days to find the status of a Bigpond Mobile Wifi (Sierra 760s) IME

I have now made a TIO Complaint.

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Telstra (Retired)
Telstra (Retired)

Re: Why does it take 5-7 business days to find the status of a Bigpond Mobile Wifi (Sierra 760s) IME

Hi ktoffetti,

 

This seems like a fairly simple issue to have to have a complaint open for, so I am very sorry we've let you down in that regard. Are you able to provide us with your complaint number?

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ktoffetti
Level 2: Rookie

Re: Why does it take 5-7 business days to find the status of a Bigpond Mobile Wifi (Sierra 760s) IME

2014/07/00001
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Telstra (Retired)
Telstra (Retired)

Re: Why does it take 5-7 business days to find the status of a Bigpond Mobile Wifi (Sierra 760s) IME

Hi ktoffetti,

 

Do you have any reference with Telstra? Unfortunately I can't search for TIO Complaints Smiley Sad

 

Brodie

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ktoffetti
Level 2: Rookie

Re: Why does it take 5-7 business days to find the status of a Bigpond Mobile Wifi (Sierra 760s) IME

INT 1-222221425286
Tag answers as Accepted Solution and give Kudos to those that deserve them!
Telstra (Retired)
Telstra (Retired)

Re: Why does it take 5-7 business days to find the status of a Bigpond Mobile Wifi (Sierra 760s) IME

Thanks for that ktoffetti,

 

I will let your complaints manager know to contact you ASAP.

 

Brodie

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Why does it take 5-7 business days to find the status of a Bigpond Mobile Wifi (Sierra 760s) IME

Hey ktoffetti,

 

I've sent you a PM to grab some details for your complaints manager.

 

Brodie

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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