CrowdSupport®
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Jac55
Jac55
Level 1: Cadet
August 2016

Wifi unit

NBN Fixed wireless connected yesterday, new plan , so what happens to the old wifi device?

  • 200 Views
  • 1 Reply
0 Kudos
Like
Reply

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
DrQ
Level 24: Supreme Being
Level 24: Supreme Being
August 2016

Re: Wifi unit

In response to Jac55
If you had a mobile broadband plan and have now connected to NBN, I would suggest calling 132200 (9am - 9pm ACST) and say 'disconnect', speak to the dedicated disconnection team as usually mobile broadband plans would not be disconnected automatically.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

  • 0 Replies
0 Kudos
Like
Reply
Reply
Loading...

Related Content

  • WIFI home page access

    Regarding accessing home page for my telstra 4g wi fi unit (huawei SKU TBDF XX683146)   The default ...

    Find out more

  • update wifi unit

    4GX device mentions that there are updates but im not sure how to do this. tells me to visit m.home ...

    Find out more

  • Sierra Wireless Bigpond Mobile WiFi 4G Unit

    Can I use pre-paid with this device?

    Find out more

  • Faulty Sierra Wireless Bigpond Mobile WiFi 4G Unit / 3G vs DC / Constant Switching

    Dear technical Telstra people, I have logged a fault with the Bigpond staff in the Philippines. The ...

    Find out more

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now