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tomislav87
Level 1: Cadet

Hi, I have purchased a cable plan and have received a Telstra Smart Modem. When talking to the folks at the Telstra Store in Carlton, they said that the 4G sim card in my modem would provide up to a 6Mbps connection speed while I waited for the cable ...

Natho13
Level 1: Cadet

Hi I’m Nathan, I purchased a 4g pocket wifi lite and activated it online but have never received a email or sms saying it’s activated, just wondering what I didn’t do correctly thanks

LeavingTelstra1
Level 1: Cadet

Over the last 30 years, I have been an avid Telstra customer. The service is now woeful. I have a Mobile Broadband service and recently it has become absolutely aweful from my home location. 9 times out of 10 when I connect, I connect to my device, b ...

LeavingTelstra1
Level 1: Cadet

Over the last 30 years, I have been an avid Telstra customer. The service is now woeful. I have a Mobile Broadband service and recently it has become absolutely aweful from my home location. 9 times out of 10 when I connect, I connect to my device, b ...

Lukey20041
Level 1: Cadet

Hi, my online light is magenta. Is has been like this for two days straight. I went to my Telstra gateway and it said I was on Backup Mode. Because of this, I have been getting max download speed of 6mbps and it takes much longer than usual to load t ...

Chrisdownunder
Level 1: Cadet

Just wondering if telstra has more plans coming for portable wifi because optus is offering 200gb for $60 and telstra is 80gb for $89 ?

Chrisdownunder
Level 1: Cadet

Telstra portable wifi 80gb $89, optus 200gb $60. Telstra needs to up their game

dwhit
Level 1: Cadet

Fault reported 3 days ago, now issue is been fixed and internet is working.  how to you cancel a telstra tech / appointment? 

LotusO
Level 1: Cadet

does anyone know if Level 2 support is available at weekend

Atwitsend
Level 1: Cadet

I was two weeks into my bundle setup when things stopped working. tech support thought it was the smart modem as it wasn't detection a line, new modem but still problem, then they decided it was the smart tv box as it wasn't detecting an internet con ...

MoniK
Level 1: Cadet

Hello, where can I find my payment history for prepaid mobile wifi / broadband? 

LaS11
Level 2: Rookie

I have a pre-paid Telstra Wi-Fi 4G (ZTE) which I bought with an inserted sim several years ago but had stopped using it for a while. I want to know how I can reactivate the device so I can recharge it. Do I need to go and get another sim card? It alr ...

Ramcd
Level 2: Rookie

Can someone tell me please if the Telstra Yagi antenna runs in the same spectrum as 4GX (700MHZ)?

Vic13
Level 1: Cadet

HiI am asking this question for an old friend who has a PC and one of those Telstra 4G stick thingies. He is completely frustrated with the old PC (and seldom uses it as a result) and wants to buy an iPad. However, the stick is USB. Will Telstra prov ...

Seeker7
Level 1: Cadet

Hi I have tried several times to activate this Prepaid 4GX Wi Fi Pro starter kit and device, but the device type does not show up in the drop down menu, so I can't complete the activation.  I have noticed a few people have had this problem, is there ...

-two_or_more-
Level 1: Cadet

HiI'm wondering if I can use my extra mobile phone sim in a data only device. I want to do this when I'm at home so that my son can "share" my data as we don't have NBN and are very far from the exchange and I feel that mobile data will be better? Ar ...

SB20
Level 1: Cadet

Hi,Our NBN internet has been down now for nearly 24hours and I have some work I have to do on my PC.I am trying to install my dongle to work on my Windows 7 PC and receive an Error 651.  Any assistance to resolve would be appreciated. Thanks

chazz65
Level 1: Cadet

Hi all I would like to check this devices Mail but don't know how can you please help 

pc-49
Level 2: Rookie

Hi, Moving house shortly to Dingley Village, Melb where NBN (HFC) is not due for approx a year. Was considering signing up for Mobile Broadband using the Netgear Nighthawk as at least an interim if not permanent solution. But have read here (admitted ...

cassandra
Level 5: Eagle Eye

Hi, I have switched over to the nbn. I was previously using a Telstra dongle to connect to the internet.  I have some data left - which I realise I will lose.  My question is can I do anything with my ‘$16 .00 Recharge Credit’, like transferring it t ...

Natho13
Level 1: Cadet

Hi I’m Nathan, I purchased a 4g pocket wifi lite and activated it online but have never received a email or sms saying it’s activated, just wondering what I didn’t do correctly thanks

Sublime
Level 1: Cadet

im in need of NTG9X50C_10.16.04.04, the new firmware has not worked for me, says detecting service and i have used 17.9G today, normally only a G max.

KT47
Level 1: Cadet

Rang Telstra last Friday in regards to the modems WAN light blinking and not connecting.Apparently they were going to call back due to technical difficulties(System Down) calling a technician to see us. We have called two times since and still same r ...

Lundrel
Level 1: Cadet

Folks,I have been sold a Nighthawk M1 to replace my 3g Netcomm. To begin with the Netcom had an excellent wifi range and good connectivity capability.We are farmers and have a lot of machinery and electronic equipment connected to our Network includi ...

terryv1
Level 1: Cadet

I have finally solved this, thanks to ZTE, no thanks to Telstra.1. get an unlock code from Telstra, it will cost you $25 unless the modem is 2 years old2.Turn off any modems in the house that you are using for your home internet as they can cause WI ...

sccf
Level 1: Cadet

Mostly my configuration (MF823 stick, Dovado Tiny in bridge mode) gets allocated a public IP address when connecting to the network, but on occasions it is issued a private 1.x.x.x address, which obviously breaks access to our internal servers. We th ...

brist
Level 1: Cadet

I have A 4G My Pocket Wi-Fi Lite and would like to use it with a SIM card from my Go Mobile Plus BYO Plan SIM so I can use it as a hotspot for my iPad. Is there any way of setting up this device to work as such?Thanks

shono
Level 2: Rookie

4g wifi modem hooked in to my router. The past 4 days I am lucky if I can get up to 1mbps when I have been getting around 25mbps for the past 2 years and up to 40mbps for the prior 12 months.Yes Telstra I know everything is working on your end (your ...

AussieDog
Level 2: Rookie

I am very mad that Telstra has decided that the new prepaid mobile broadband plan called "Plus" does not have any options to add on prepaid international roaming.Not everyone is on post paid, and its not as if like prepaid Telstra customers don't tra ...

dunkman
Level 1: Cadet

Hi..i recently purchased a m1 modem due to all the hype about its speed and like some of the posts ive read on here mine is giving the same low speed tests. Yet when i compare with my telstra sim from phone i get higher readings.  firmware: 10.16.04. ...

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