Broadband & nbn™

Mobile Broadband

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Level 5: Eagle Eye

So just bought a $2 sim for mobile broadband. Offer says add $30 credit and get 10gig data. Activated and put in $30 credit but only shows 5 gig data. Any ideas ???

Level 2: Rookie

I updated my M1 nighthawk yesterday and I no longer have data usage info and number of WiFi connections on the lcd screen. Everything else seems ok

Level 1: Cadet

Can I swap a Telstra prepaid sim into my Nighthawk once my monthly data has been used.

Level 2: Rookie

I have a netgear nighthawk, it tells me constantly I have messages and to log into http://m.home   I have had success once or twice but most times the page wont load.. Any ideas?

Level 1: Cadet

We have recently received our internet bill, which we are very angry with.
Our data usage has gone over our plan, again. We are on a 10gig plan a month, and last year, to our stupidity, purchased a Nighthawk router. The Telstra rep promised us faithfu ...

Level 1: Cadet

Mobile phone started dropping out every 30 seconds to 1 min over a week ago at Red Bank Creek Qld. Cant make or receive calls, cant hear people when they try to talk, just keeps dropping out. On telstra faults list but heard absolutely nothing Small ...

Level 2: Rookie
Level 1: Cadet

I just purchased a 4gx wifi modem which all works fine and i have connected but the screen is not coming on.  Am i just doing something stupid? Or have I got a faulty unit?

Level 1: Cadet

I'm interested in how stable this router really is when you connect all 10 devices. Since it supports 10 users, what would the speed and stability depend on?? 

Level 2: Rookie

Telstra?  The user guide and modem both tell me to connect the device to my computer and go to http:/m.home or to setup but when I do that all I get is that the webpage is not available.   If I dont get a fix ASAP, I'll cancel the c ...

Level 2: Rookie

I have a  new NETGEAR  NIGHTHAWK 4G mobile router.  It is working fine, however, after using it for over a week it is still showing that I have not used any GB.  On the screen it also says I have 1 new alert as well as new unread message and to visit ...

Level 1: Cadet

Hi, when I plug in my USB Elite stick the Telstra Manager comes up as normal but will not connect to allow me to re-charge my account. Do I just need to purchase a new SIM and activate? I have not used the account for over 12 months. Thanks.

Level 2: Rookie

Hi, for the past while my mobile hotspot has been frequently dropping out. No matter where I am when I connect my Windows laptop to this hotspot to play a game or just simply go on websites, it drops out roughly every 3 minutes but it still displays ...

Level 3: Gumshoe

I have a Netgear (previouisly Sierra) Wireless Aircard 320U.  Unfortunately my Telstra Cable Gateway Max has lost the connection.  I could use my (prepaid) Netgear 320U dongle to go online but unfortunately my desktop computer does not have the Telst ...

Level 1: Cadet
Level 2: Rookie

Sometime ago I transitioned from the old prepaid pricing to the newer cheaper scheme. I used to be on the old $180 for 12 GB over 12 months and at my last renewal I went for a 16GB over 24 months plan (or something similar). Now I'm approaching the e ...

Level 1: Cadet

Hi i have not received my order yet Telstra 4GX Wi-Fi Plus (MF 910Y) ordered on the 7/12/2017   Order No./Invoice No<removed to secure user privacy>     cheers Paul

Level 1: Cadet

Hi,I am in overseas at the moment, how to unlcok my pre-paid 4G wifi modem? I can't call the service hotline as I am not in Australia.Thanks!

Level 2: Rookie

G'Day,I set up a Highthawk M1 a few weeks ago with no issues using its 4G internet WAN connection to then get an internet connection on a PC via the ethernet port. It was turned off and put away until now. I try to get an ethernet connection and it i ...

Level 2: Rookie

4g wifi modem hooked in to my router. The past 4 days I am lucky if I can get up to 1mbps when I have been getting around 25mbps for the past 2 years and up to 40mbps for the prior 12 months.Yes Telstra I know everything is working on your end (your ...

Level 2: Rookie

I am very mad that Telstra has decided that the new prepaid mobile broadband plan called "Plus" does not have any options to add on prepaid international roaming.Not everyone is on post paid, and its not as if like prepaid Telstra customers don't tra ...

Level 1: Cadet

Hi..i recently purchased a m1 modem due to all the hype about its speed and like some of the posts ive read on here mine is giving the same low speed tests. Yet when i compare with my telstra sim from phone i get higher readings.  firmware: 10.16.04. ...

Level 1: Cadet

I wanted to purchase a Telstra Prepaid 4GX Wi-Fi Pro but somehow an order was placed for a different device 4GX Wi-Fi Plus MF 910Y. Straight after the order was placed, I realised the order was done for a wrong device, I began speaking to live chat o ...

Level 1: Cadet

Hi.I have purchased a second hand Netgear Wifi Ultimate (785S) and I cant seem to charge it. I thought that the battery it came with was old and needed replacing so I purchased another lithium battery and I still cant charge it. When I log into m.hom ...

Level 2: Rookie

Hi all, looking at the questions and "solutions" it seem obvious the push is to NBN and make wireless service as difficult as possible. The network either 4G, 3G is overloaded with video traffic and it just can't handle it  at certain times, and bein ...

Level 2: Rookie

My M1 is more than a little unreliable. Frequently shuts itself off, runs out of power despite being plugged into the mains.I'm paying $150 a month for this and using it as home broadband (no other option when I bought it). When it works it's great, ...

Level 1: Cadet

Hey Guys, I have an issue where I am unable to connect to overwatch servers from a wifi dongle. I seem to be able to connect to everything else. It was working earlier yesterday. Attempting to connect to an overwatch server just gets hung after it sa ...

Level 1: Cadet

Hi all, I have a Netgear Nighthawk M1 (hardware v1.0) NTG9X50C_10.12.02.01 and i'm trying to get the latest firmware but clicking on Check for Updates yields an error on the netgear app (and web) Is there any other way for me to update the firmware m ...

Level 2: Rookie

Recently updated my Nighthawk M1 device. After update I noticed in the Nighthawk M1 Information area there was a section for the Arlo camera. I also had a problem with the update as was informed to do a full reset by pressing the reset button. After ...