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Level 1: Cadet

i have purchased a mew sim for a wifi usb and had telstra shop activate it and never recieved a network key and everytime i type that one in it is wrong 

Level 1: Cadet

Hi I have recently upgraded the firmware version of my Netgear Nighthawk M1 to version NTG9X50C_12.06.02.00 as directed by the device. All seemed fine, but after a restart the device now only shows Detecting Service on the main screen. You can still ...

Level 1: Cadet

This mobile Wifi  occasionally requires reset but is not normally an issue as we live close to where its located to operate an ip camera. However this time it requires a reset while we are away from home. Is there anyway to reboot or reset this unit ...

Level 6: Bloodhound

I have cable and a mobile broadband unit. When I am away from home obviously I would take my mobile broadband unit with me. This is the case for the last week. Last night I received 3 emails in close succession.   As you can see in the space of 7 min ...

Level 1: Cadet

I activated a new $2 sim at around 6pm yesterday with a $50 recharge. It’s over 16 hours since then and device is connecting to the Telstra network but it’s saying I have no credit. I’ve been told it can take up to 24 to recharge? Is that true? It se ...

Level 2: Rookie

A guest has left after a stay so want to change the guest password only. Have tried to find out how to do this, but has not been very clear how to do it. Modem is f@st 5355...

Level 1: Cadet

Hi Telstra, Trying to find information about the mobile broadband sim card I just activated is turning out to be a deep hole.I was able to send sms messages the last time I used the device. and was one of the features that I was using while on the ro ...

Level 1: Cadet

I have a Telstra dongle that I wish to recharge.  How do I do it?

Level 1: Cadet

Hello, It seems Netgear / Telstra has recently in last few days, released DC112A firmware version Before i take a leap of faith, where are the release notes for users to read ? And if i need to revert to version how do i do t ...

Level 1: Cadet

Hi all,We have spent a fortune following all of Telstra's advice to fix our "black spot" in Wongawallan 4210 Qld including a Cel-Fi Go with a 4.5m Yagi (aimed at a tower less then 5km away.)We now have a consistent 5 bars of 4G LTE service and clear ...

Level 4: Private Eye

I have a netgear nighthawk, it tells me constantly I have messages and to log into http://m.home   I have had success once or twice but most times the page wont load.. Any ideas?

Level 1: Cadet

My Telstra Elite after approximately 5 years has decided to stop working this afternoon. If I purchase a new Telstra 4G version, will Telstra carry across all my credits from the old unit as they are significant?

Level 1: Cadet

We are looking at disconnecting our home broadband bundle but will still be keeping 2 mobile services with Telstra.  Will we loose our bigpond email address's if we disconnect our home broadband bundle.

Level 3: Gumshoe

I have a postpaid corporate data plan with a 4G Sierra USB Dongle. Could I use the sim in a Telstra Prepaid 4GX Broadband USB & Wi-Fi Plus - E8372 from Target ($39) to get 4GX? We have 4GX in a Nighthawk M1 at work and the speeds are amazing!

Level 2: Rookie

I wish to add my new prepaid phone number to the 24/7 app so I can recharge easily etc. support tells me to go to my account settings and select profile and preferences. There is no account settings, so there there is no profile and preferences. I tr ...

Level 1: Cadet

Hello I have a new NBN modem that I am told has Next G backup for when the NBN fails. I have a second house that I am at 3 days a fortnight and do not want to set up another account and connection. Can I take my modem from home and use as a next G mo ...

Level 1: Cadet

Ordered on 12/1/19

Level 1: Cadet

Hi.I already have a SIM card for my phone, but I have a SIM card slot in my new laptop.Can I get a secondary SIM card to go into the laptop slot, or do I have to purchase another plan and another number?

Level 1: Cadet

Also, how do i reactive it if it has ran out?

Level 3: Gumshoe

What changes to this device need to be made in order to get access to the 5G mobile network?

Level 1: Cadet

My Telstra PrePaid 4GX Wi-Fi Pro stopped working after three days. After being unable to find a solution online, I took it to the Telstra Shop for assistance. The password on the unit was different to the password supplied with it, that had worked fo ...

Level 2: Rookie
Level 1: Cadet
Level 2: Rookie

I am investigating the use of 4G USB dongle attached to standard NBN attached routers (variously Telstra Business Gateway and other brands) as a fallover option.In my proof of concept work I am using a prepaid 4G dongle Huwai E3872 which works well f ...

Level 1: Cadet

im in need of NTG9X50C_10.16.04.04, the new firmware has not worked for me, says detecting service and i have used 17.9G today, normally only a G max.

Level 1: Cadet

Rang Telstra last Friday in regards to the modems WAN light blinking and not connecting.Apparently they were going to call back due to technical difficulties(System Down) calling a technician to see us. We have called two times since and still same r ...

Level 1: Cadet

Folks,I have been sold a Nighthawk M1 to replace my 3g Netcomm. To begin with the Netcom had an excellent wifi range and good connectivity capability.We are farmers and have a lot of machinery and electronic equipment connected to our Network includi ...

Level 1: Cadet

I have finally solved this, thanks to ZTE, no thanks to Telstra.1. get an unlock code from Telstra, it will cost you $25 unless the modem is 2 years old2.Turn off any modems in the house that you are using for your home internet as they can cause WI ...

Level 1: Cadet

Mostly my configuration (MF823 stick, Dovado Tiny in bridge mode) gets allocated a public IP address when connecting to the network, but on occasions it is issued a private 1.x.x.x address, which obviously breaks access to our internal servers. We th ...

Level 1: Cadet

I have A 4G My Pocket Wi-Fi Lite and would like to use it with a SIM card from my Go Mobile Plus BYO Plan SIM so I can use it as a hotspot for my iPad. Is there any way of setting up this device to work as such?Thanks

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