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Walton1
Level 1: Cadet

We have approx 80 notebooks with Data SIM's in them and need more to ensure all employees can work remotely. Just received this response from our dealer "unable to proceed with the data activations until the contact centres in the Philippines have re ...

Saucepan_Annie
Level 1: Cadet

Hi, I have purchased a $2 pre-paid mobile broadband SIM to be used in a netgear mobile broadband 4G modem.  When i try to activate it with any of my personal ID (drivers licence, medicare card or passport) it tells me my ID does not match government ...

LLL_64
Level 1: Cadet

Hi all, not very techy so I'll do my best  I was on home internet, I did not want to go onto NBN,  so after speaking with telstra, went onto  a month to month mobile broadband plan (not to be confused with my mobile phone internet).. I was advised to ...

Migu
Level 1: Cadet

Hi, I brought a Telstra mobile broadband 4g on last Thursday, I did the activation, and got an email saying that could take up to 4 hours to activate. Still don't have nothing. I speak with Telstra and was told to wait, I'm trying to see if someone c ...

Shane11
Level 2: Rookie

I'm using home wireless broadband. My account for this states "Speeds capped at 1.5Mbs once data allowance exceeded", but I've been sent emails stating that I've been charged $10/excess GB. I recommend anyone else in the same situation takes a screen ...

CroobyarG
Level 1: Cadet

I have 2 mobile broadband services and I want upgrade one to FTN NBN. How do I go about it?

JF0011
Level 1: Cadet

Hi Telstra,Can you please inform who I contact to lodge a warranty claim on an accessory bought from the Online Telstra Shop in October last year.Went into a store and they said it had to be through 132200 but I keep being sent around in circles and ...

HotPP
Level 1: Cadet

Pretty much self explanitory. My 4G broadband dongle only connects to webserver sites feed from servers it would seem that are physically located in Melbourne. eg. ABCnews, TripleJ, AFL.com, BOM.gov, etc. It wont even let me connect to Google ?????Ca ...

DKerrOZ
Level 1: Cadet

I placed an order last week online for Mobile Broadband, received order confirmation email.No communication from Telstra and I can't get answer on when my Night Hawk M2 will ship. 24x7 App is useless as I don't have a tracking number, the order numbe ...

Disapointed123
Level 1: Cadet

How do I send an email to Telstra Accounts

CanuckleAus
Level 1: Cadet

A couple questions regarding this modem: 1. What is the range of the modem, will my devices have to be in the same room as it or can it be accessed throughout my home? 2. What kind of warranty does telstra offer regarding this modem? 3. It says that ...

Slackenerny
Level 2: Rookie

Due to the coronavirus, I'm now working remotely full time in a location that requires the use of mobile broadband. As I use Zoom and Remote Desktop extensively, I don't think the 100GB per month limit will be sufficient. I'm happy to pay extra, or m ...

chataway
Level 2: Rookie

I have a Telstra 4GX  Plus WI FI stick, how many lights should be showing on this device when in use, my wife has a 4G Night Hawk WI FI we have had a good run with Telstra for about 6 years with very little drama, but in the last 6 months we have had ...

lee5717
Level 2: Rookie

New msg. Update available  Error msg - "There was a problem updating your device. Please try again later." First tried 7.30pm (WST) 14 March.Second try 7.35am (WST) 15 MarchThird try 11.55am (WST) 15March

akprod
Level 1: Cadet

I have just found my old Netgear 782S. Needs new battery and sim card, but want to know if it is still a supported device in the current Telstra 4G mobile network. Want to use in caravan and at home. 

C3PO
Level 3: Gumshoe

Since before Xmas I have noticed that I am no longer able to see my data usage info either directly on the device display OR via PC connection. I have reset several times but no progress so just wondering if anyone else has had this issue if so did y ...

aussluc
Level 1: Cadet

would you recommend nbn ?

SteveB18
Level 1: Cadet

looking at getting a ASUS RT-AC5300 and need to know if it will work on the HFC NBN connection with Telstra.Do not intend using the home phone service so no ATA required. 

OneTel
Level 2: Rookie

Hi I bought this router and find it constantly going to sleep and I need to walk upto it and press the on button to wake it up to use the internet. The idea was to be always on around the house so it is very annoying.  I’ve looked at settings and can ...

domwild1
Level 8: Inspector

Having paid $150 in August 2019 for 30 Gigabytes of data and running out of credit on the 7th of December for just reading emails made me wonder where the credit went. So I rang Manila on 132200, the Telstra Help number. Entering the number in questi ...

Saucepan_Annie
Level 1: Cadet

Hi, I have purchased a $2 pre-paid mobile broadband SIM to be used in a netgear mobile broadband 4G modem.  When i try to activate it with any of my personal ID (drivers licence, medicare card or passport) it tells me my ID does not match government ...

Shane11
Level 2: Rookie

I'm using home wireless broadband. My account for this states "Speeds capped at 1.5Mbs once data allowance exceeded", but I've been sent emails stating that I've been charged $10/excess GB. I recommend anyone else in the same situation takes a screen ...

CroobyarG
Level 1: Cadet

I have 2 mobile broadband services and I want upgrade one to FTN NBN. How do I go about it?

JF0011
Level 1: Cadet

Hi Telstra,Can you please inform who I contact to lodge a warranty claim on an accessory bought from the Online Telstra Shop in October last year.Went into a store and they said it had to be through 132200 but I keep being sent around in circles and ...

DKerrOZ
Level 1: Cadet

I placed an order last week online for Mobile Broadband, received order confirmation email.No communication from Telstra and I can't get answer on when my Night Hawk M2 will ship. 24x7 App is useless as I don't have a tracking number, the order numbe ...

Disapointed123
Level 1: Cadet

How do I send an email to Telstra Accounts

Hathaway
Level 1: Cadet

I still use my Telstra phone to receive texts because so many of my online apps and banking use that number for phone validation and recently I've been unable to receive texts . What gives? It's always worked up until like a week ago

rodm
Level 1: Cadet

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

lb1010
Level 1: Cadet

I ordered a WiFi hotspot 6 days ago. I can understand that there are delivery delays but when I try and track my order on Telstras website a message appears saying that the order number can not be found. I cannot get any assistance at all!

rexdb
Level 1: Cadet

I have a Telstra Pre-Paid Mobile Broadband Go modem and plan. Because of the new work from home we're using much more data than before. How do I change to The Large (100GB, $75/month) month to month plan? When I ask to "change my plan" it says "You'r ...

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