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Daisy27
Level 1: Cadet

plan name New mobile service Order Creation Date: Order status: In progress 27th March 2020 Order number: 1-2415163809575

Eraezor
Level 1: Cadet

Can anyone tell me what the process is for unlocking a 4GX WiFi Pro please. I have had it for 12 months and recently received a sim for another telco which I wish to use. 

bigmumma22
Level 1: Cadet

I am wondering if I bought the  4GX USB wifi to work remotely on a laptop, can others I allow using their iphones use the data also?????

176bob
Level 4: Private Eye

I have not been able to get updated apps because my phone is too old. I ave been told that because of the plans i have been on for many years i qualify for a new free mobile phone. If thats the case how do i go about it? 

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Pearls1
Level 1: Cadet

I have just purchased the 4GX Wifi Plus mobile broadband device. I want to know whether I need to charge the device fully before use OR use until the battery is depleted/empty before charging it fully - it seems to have about 50% of its battery alrea ...

robynleef
Level 1: Cadet

I have an Elite mobile WI fi device that is not charging properly. I am looking at buying the Telstra prepaid 4GX wi fi plus online for $69. Will I be able to put my old SIM into this device as I have over $600 credit on this Sim

24x7_fail
Level 2: Rookie

Netgear have released firmware version V1.0.0.44_1.0.60 for the DC112A, when will Telstra be re-packaging and releasing this version for Telstra branded DC112A ? Netgear ref link -> https://www.netgear.com/support/product/DC112A.aspx#Firmware%20Versi ...

DarbyCD
Level 1: Cadet

I need to cancel this mobile wifi service.

<service number removed to protect your privacy>

lb1010
Level 1: Cadet

I ordered a WiFi hotspot 6 days ago. I can understand that there are delivery delays but when I try and track my order on Telstras website a message appears saying that the order number can not be found. I cannot get any assistance at all!

bigmumma22
Level 1: Cadet

I am wondering if I bought the  4GX USB wifi to work remotely on a laptop, can others I allow using their iphones use the data also?????

kayser86
Level 1: Cadet

Due to COVID-19 I need to use my Telstra Pre-Paid 4G wi-fi but when I logged in to my account it was not in the list of services anymore.  It has been 2 years since I topped it up last . How can I add it back in?  I tried "add service" but there was ...

JMB46
Level 1: Cadet

I normally recharge my dongle at the Telstra shop which is no longer viable. I do not have the mobile number attached to it. Help please

rodm
Level 2: Rookie

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

Disapointed123
Level 1: Cadet

How do I send an email to Telstra Accounts

CanuckleAus
Level 1: Cadet

A couple questions regarding this modem: 1. What is the range of the modem, will my devices have to be in the same room as it or can it be accessed throughout my home? 2. What kind of warranty does telstra offer regarding this modem? 3. It says that ...

Slackenerny
Level 2: Rookie

Due to the coronavirus, I'm now working remotely full time in a location that requires the use of mobile broadband. As I use Zoom and Remote Desktop extensively, I don't think the 100GB per month limit will be sufficient. I'm happy to pay extra, or m ...

chataway
Level 2: Rookie

I have a Telstra 4GX  Plus WI FI stick, how many lights should be showing on this device when in use, my wife has a 4G Night Hawk WI FI we have had a good run with Telstra for about 6 years with very little drama, but in the last 6 months we have had ...

lee5717
Level 2: Rookie

New msg. Update available  Error msg - "There was a problem updating your device. Please try again later." First tried 7.30pm (WST) 14 March.Second try 7.35am (WST) 15 MarchThird try 11.55am (WST) 15March

akprod
Level 1: Cadet

I have just found my old Netgear 782S. Needs new battery and sim card, but want to know if it is still a supported device in the current Telstra 4G mobile network. Want to use in caravan and at home. 

Eraezor
Level 1: Cadet

Can anyone tell me what the process is for unlocking a 4GX WiFi Pro please. I have had it for 12 months and recently received a sim for another telco which I wish to use. 

176bob
Level 4: Private Eye

I have not been able to get updated apps because my phone is too old. I ave been told that because of the plans i have been on for many years i qualify for a new free mobile phone. If thats the case how do i go about it? 

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

robynleef
Level 1: Cadet

I have an Elite mobile WI fi device that is not charging properly. I am looking at buying the Telstra prepaid 4GX wi fi plus online for $69. Will I be able to put my old SIM into this device as I have over $600 credit on this Sim

DarbyCD
Level 1: Cadet

I need to cancel this mobile wifi service.

<service number removed to protect your privacy>

Nelso0202
Level 1: Cadet

Hi, I have ordered a 4g portable wifi and am unable to track online and can’t speak to any help centre that can help. Does anyone know what to do?

MisterRight
Level 1: Cadet

Hello, I found this reference and it looks like there's no resolution for the inquiry about the sending of SMS from Netgear Nighthawk M1 (MR1100). It's simple but very important feature. We would be glad to have it.

Thank you

Ref:https://crowdsupport.t ...

Frank79
Level 1: Cadet

I am using Telstra USB 4GX modem, Huawei E8372 connected to an external antenna.Modem shows 4bars (out of 5), so have good coverage.My download speed is extremely slow.On a specific day my speed was: download 9.1Mbps, upload 12.1MbpsAt same time, usi ...

Altezza
Level 1: Cadet

I have just ordered the 100GB for $75 per month data plan. There is a promotion until 6th April 2020 that offers "$15 mthly credit for 12mths" on this plan. I have 2 questions: 1. Should the order be reduced to $60 or will I receive the credit at the ...

Edukate
Level 1: Cadet

I have a Telstra 4G ZTE MF-823 USB MBB dongle. After plugging in, it takes 34 seconds to connect and be ready for use. A similar Vodafone dongle like 5 seconds. I've phoned customer service and just get the runaround. Two questions:

1) Is there anothe ...

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