CrowdSupport®
Broadband & nbn™

Mobile Broadband

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
mikechar
Level 1: Cadet

What a disgrace, Telstra are supposed to be world class but the service I get is Third world, I cant even get a mobile signal at my house but at least Optus can supply me with mobile coverage  Telstra likes billing me for the internet we get but cant ...

pickled_pork
Level 2: Rookie

Hi,
Having installed a Telstra Cel Fi Pro at my shop am finding the signal varies widely - from -130dB to -90dB or 1 signal bar to 3 within seconds, sadly the normal is 1 bar. I suspect somebody nearby has an unregistered mobile signal booster interfe ...

philhil
Level 1: Cadet

Who should I contact in Telstra to get my mobile broadband service connected to Extranet.  I visited a Telstra shop yeaterday, but they had never heard of Extranet.I spent more than 1.5 hours on the chat line being passed from one person to another.  ...

charng
Level 2: Rookie

Hi,I have a prepaid mobile broadband SIM. I know for a fact that, at the beginning of the year, I could still see how much data and how many days left on this device. I don't turn on this device very often but I noticed that around a month ago when I ...

Goldy13
Level 2: Rookie

 The Device is using the latest firmware NTG9X50C_12.06.08.00I have had no data usage display for a full billing period. (thinking that its was a telstra issue) my account is a postpaid and the sim is telstra. I did a factory reset on the device and ...

rabbieb
Level 1: Cadet

Same query as last time. How do you update the firmware on a Telstra MR1100 Nighthawk? Netgear emailed me about "important security update" with v12.06.08.00 on 21 Dec. But I cannot update from the Netgear website 'cos I've got a Telstra supplied dev ...

Jg29
Level 1: Cadet

How do I recharge when it says this number isn’t available anymore <Removed for Privacy>

G-man-au
Level 1: Cadet

This new 4GX modem is excellent!   Easy setup and super fast service. How do I port forward on this modem?   Need it to monitor CCTV.I have followed the instructions and set it up as a virtual server but its still timing out.  I think it is blocked o ...

iosman123
Level 1: Cadet

Hello, We have spent a fortune following all of Telstra's advice to fix our "black spot" in Wongawallan 4210 Qld including a Cel-Fi Go with a 4.5m Yagi (aimed at a tower less then 5km away.)We now have a consistent 5 bars of 4G LTE service and clear ...

C3PO
Level 3: Gumshoe

Since before Xmas I have noticed that I am no longer able to see my data usage info either directly on the device display OR via PC connection. I have reset several times but no progress so just wondering if anyone else has had this issue if so did y ...

OneTel
Level 2: Rookie

Hi I bought this router and find it constantly going to sleep and I need to walk upto it and press the on button to wake it up to use the internet. The idea was to be always on around the house so it is very annoying.  I’ve looked at settings and can ...

domwild1
Level 8: Inspector

Having paid $150 in August 2019 for 30 Gigabytes of data and running out of credit on the 7th of December for just reading emails made me wonder where the credit went. So I rang Manila on 132200, the Telstra Help number. Entering the number in questi ...

Yknarf
Level 2: Rookie

Hi, I have a Pre-Paid Telstra 4G USB+WIFI Plus wingle that I use with my Macbook Air. The Mac software for the wingle it is 32bit. Apple's latest MacOS no longer supports 32bit applications, so I need a 64bit app for the wingle before I can upgrade m ...

zanneki1
Level 2: Rookie

where do I go to free up SMS space on my Nighthawk M1 & find my alerts I am lost PLEASE HELP 

Davei
Level 1: Cadet

Hi
I shall be traveling soon in a camper and want a mobile connection that can be run off a 12volt supply. I have both cigarette lighter and usb 12volt connections wired up.I want the modem/router to  connect to my Ipad and iphone. Can the Netgear Nig ...

Kw23
Level 1: Cadet

Hi i cant connect my laptop to my pre paid wi fi. I have run out of credit but am trying to recharge. Can someone tell me how i get the app open on l laptop without credit so i can recharge  

cofu1
Level 2: Rookie

A guest has left after a stay so want to change the guest password only. Have tried to find out how to do this, but has not been very clear how to do it. Modem is f@st 5355...

Dansmodem
Level 1: Cadet

My device is stuck on the same setting and has been for 2 billing periods, simply saying I have 5 days left and 25.08 gb of data. It has said the same thing now for 2 months, completely useless tbh as it is not accurate.  My Firmware is NTG9X50C_12.0 ...

Humblepie
Level 1: Cadet
BTC64
Level 1: Cadet

I received a letter today about data over use.i haven’t used my mobile broadband since July and once the data ran out I stopped using it so I’m not sure about what the issue is

Kathy_C
Level 1: Cadet

My Telstra PrePaid 4GX Wi-Fi Pro stopped working after three days. After being unable to find a solution online, I took it to the Telstra Shop for assistance. The password on the unit was different to the password supplied with it, that had worked fo ...

Rayden2
Level 2: Rookie
Energybun05
Level 1: Cadet
CommsGipp1
Level 2: Rookie

I am investigating the use of 4G USB dongle attached to standard NBN attached routers (variously Telstra Business Gateway and other brands) as a fallover option.In my proof of concept work I am using a prepaid 4G dongle Huwai E3872 which works well f ...

Sublime
Level 1: Cadet

im in need of NTG9X50C_10.16.04.04, the new firmware has not worked for me, says detecting service and i have used 17.9G today, normally only a G max.

KT47
Level 1: Cadet

Rang Telstra last Friday in regards to the modems WAN light blinking and not connecting.Apparently they were going to call back due to technical difficulties(System Down) calling a technician to see us. We have called two times since and still same r ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about direct debit and the Telstra 24x7 App ×

Avoid queueing up and never worry about late fees againSet up direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now