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IrishColleen
Level 1: Cadet

I am having trouble viewing the balance for my USB wifi dongle Model E8372h. I purchased 2 of these in January 2020 and have not been able to check the balance through the m.home or My Account or Telstra 24/7 app. I have spoken to Telstra tech suppor ...

Hathaway
Level 1: Cadet

I still use my Telstra phone to receive texts because so many of my online apps and banking use that number for phone validation and recently I've been unable to receive texts . What gives? It's always worked up until like a week ago

Taph
Level 2: Rookie

4gx

How do I charge a 4GX SIM when I do not know the phone number? I have not charged it in over a year. My internet cable is out and I need a backup for multiple users. 

rodm
Level 1: Cadet

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

CanuckleAus
Level 1: Cadet

A couple questions regarding this modem: 1. What is the range of the modem, will my devices have to be in the same room as it or can it be accessed throughout my home? 2. What kind of warranty does telstra offer regarding this modem? 3. It says that ...

lb1010
Level 1: Cadet

I ordered a WiFi hotspot 6 days ago. I can understand that there are delivery delays but when I try and track my order on Telstras website a message appears saying that the order number can not be found. I cannot get any assistance at all!

rexdb
Level 1: Cadet

I have a Telstra Pre-Paid Mobile Broadband Go modem and plan. Because of the new work from home we're using much more data than before. How do I change to The Large (100GB, $75/month) month to month plan? When I ask to "change my plan" it says "You'r ...

Hathaway
Level 1: Cadet

I still use my Telstra phone to receive texts because so many of my online apps and banking use that number for phone validation and recently I've been unable to receive texts . What gives?

peteriscool
Level 1: Cadet

Hi. I have "pocket" mobile 4g broadband only device which i purchased 3-4 years ago which I know want to unlock. I read that i need to contact Telstra to get the 16 digit unlock code. Can you assist?

RedNomad
Level 2: Rookie

I tried to purchase a different plan online, but when I get to the online checkout and click 'upgrade an existing service' the screen shows the plan I've ordered but there's nowhere to click to finalise the order. Below the details there's a box that ...

CanuckleAus
Level 1: Cadet

A couple questions regarding this modem: 1. What is the range of the modem, will my devices have to be in the same room as it or can it be accessed throughout my home? 2. What kind of warranty does telstra offer regarding this modem? 3. It says that ...

Slackenerny
Level 2: Rookie

Due to the coronavirus, I'm now working remotely full time in a location that requires the use of mobile broadband. As I use Zoom and Remote Desktop extensively, I don't think the 100GB per month limit will be sufficient. I'm happy to pay extra, or m ...

chataway
Level 2: Rookie

I have a Telstra 4GX  Plus WI FI stick, how many lights should be showing on this device when in use, my wife has a 4G Night Hawk WI FI we have had a good run with Telstra for about 6 years with very little drama, but in the last 6 months we have had ...

lee5717
Level 2: Rookie

New msg. Update available  Error msg - "There was a problem updating your device. Please try again later." First tried 7.30pm (WST) 14 March.Second try 7.35am (WST) 15 MarchThird try 11.55am (WST) 15March

akprod
Level 1: Cadet

I have just found my old Netgear 782S. Needs new battery and sim card, but want to know if it is still a supported device in the current Telstra 4G mobile network. Want to use in caravan and at home. 

C3PO
Level 3: Gumshoe

Since before Xmas I have noticed that I am no longer able to see my data usage info either directly on the device display OR via PC connection. I have reset several times but no progress so just wondering if anyone else has had this issue if so did y ...

aussluc
Level 1: Cadet

would you recommend nbn ?

SteveB18
Level 1: Cadet

looking at getting a ASUS RT-AC5300 and need to know if it will work on the HFC NBN connection with Telstra.Do not intend using the home phone service so no ATA required. 

OneTel
Level 2: Rookie

Hi I bought this router and find it constantly going to sleep and I need to walk upto it and press the on button to wake it up to use the internet. The idea was to be always on around the house so it is very annoying.  I’ve looked at settings and can ...

domwild1
Level 8: Inspector

Having paid $150 in August 2019 for 30 Gigabytes of data and running out of credit on the 7th of December for just reading emails made me wonder where the credit went. So I rang Manila on 132200, the Telstra Help number. Entering the number in questi ...

Hathaway
Level 1: Cadet

I still use my Telstra phone to receive texts because so many of my online apps and banking use that number for phone validation and recently I've been unable to receive texts . What gives? It's always worked up until like a week ago

rodm
Level 1: Cadet

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

lb1010
Level 1: Cadet

I ordered a WiFi hotspot 6 days ago. I can understand that there are delivery delays but when I try and track my order on Telstras website a message appears saying that the order number can not be found. I cannot get any assistance at all!

rexdb
Level 1: Cadet

I have a Telstra Pre-Paid Mobile Broadband Go modem and plan. Because of the new work from home we're using much more data than before. How do I change to The Large (100GB, $75/month) month to month plan? When I ask to "change my plan" it says "You'r ...

Hathaway
Level 1: Cadet

I still use my Telstra phone to receive texts because so many of my online apps and banking use that number for phone validation and recently I've been unable to receive texts . What gives?

peteriscool
Level 1: Cadet

Hi. I have "pocket" mobile 4g broadband only device which i purchased 3-4 years ago which I know want to unlock. I read that i need to contact Telstra to get the 16 digit unlock code. Can you assist?

Legend_TS
Level 2: Rookie

I’m trying to switch plans. I’ve had a plan running almost two years and added another medium 50gb $50 plan a couple of days ago which is active. I now realise I can switch plans saving about $50 over the next billing period which I tried to do via t ...

Bianca83
Level 1: Cadet

The screen on my wifi dongle says "SMS memory full, please delete some messages to receive new ones". How do I do this?

sickofspam99
Level 1: Cadet

Hi Guys, I have a 4GX WI-FI Pro Model No E5787Ph-67a for a few months.  The device works just fine but I can't see any data usage on the device nor can I upgrade the software.  Tried a few times but it just says "Update Failed". I can see my usage on ...

AnnoyedIrritate
Level 1: Cadet

Hi Telstra, I have been paying my telstra bills via direct debit. Last month, my card expired and was issued a new card. I forgot to update my card details. My bill for feb 2020 was 1700 because i paid out my phone. However, it didn't get paid automa ...

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