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dalek
Level 1: Cadet

data usage

why is my data usage not available on my nighthawk modem?, its available when I access my account

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman

Re: data usage

I'd recommend removing the battery from the nighthawk for 30 seconds and them put it back in to see if that resolves the issue.
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hyppolyte
Level 6: Bloodhound

Re: data usage

Hi @dalek & @343GuiltySpark ,

 

My data usage on the M1 is also out, I use it with the battery out for rural household internet.

This has been a recurring issue with these devices, I have rebooted and tried with the battery in. No joy.

Also of note, my backup Netgear 790s (pre-paid) which has never dropped data usage before is also reporting "Data usage unavailable at this time".

I have lost heart in trying to get support from Telstra. They usually demand a futile factory reset.

I intend to give it a week to right itself this time before tilting at windmills.

Not the best news but perhaps a comfort to know it is not just our individual devices.

The firmware for the M1 has not been updated since October 2018, but until now has been pretty stable.

 

 

 

 

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