pre-paid telstra wi-fi 4G

[LaS11]

I have a pre-paid Telstra Wi-Fi 4G (ZTE) which I bought with an inserted sim several years ago but had stopped using it for a while. I want to know how I can reactivate the device so I can recharge it. Do I need to go and get another sim card? It already has an inserted sim card. It asks for a 10 digit number when I try to reactivate online but I don't know what this number is.

[cf4 · Accepted solution]

The ten digit number sounds like phone number, but even if you new this number you will not be able to reactivate the SIM if it last recharge expired more the 6 months ago.

The easiest way is to get another prepaid starter SIM card. You can get one for $30 dollars and last time I looked they included more data than a $30 recharge. Super markets and stores such as kmart sometimes have these starter packs on sale for $10-$15.

[Stef_B]

Hi @LaS11

Just checking in to see how you went and if you need any further help?

- Stef

[LaS11 · Accepted solution]

No luck yet. I went to the supermarket and bought a $2 sim card and loaded it on prepaid. Got the device to connect to the computer and this was fine but it has no internet access. So, not sure what this means. Help please.

[TimmyT · Accepted solution]

Hi @LaS11,

Sorry if this sounds like a silly question but did you activate your new sim card? If it's activated, it may not have included any credit. Ways that you can check your balance online can be found here http://tel.st/mlqtm. Recharge options can also be found here http://tel.st/88l7l. Let me know if you have any questions. 

- Tim 

[LaS11]

It was activated on a Saturday but it took till Sunday to get the internet access going. A bit strainge but all working now.

[Chris_G]

Thanks for the update and I'm glad to hear it's up and running now.

Please let me know if there's anything else we can help with.

-Chris