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Bluebelle
Level 2: Rookie

prepaid broadband

Answered

Hi everyone,

got 2 new prepaid devices. How do I add them to  "add an account" ?

Thanks for any help

1 ACCEPTED SOLUTION

Accepted Solutions
Ben_F
Community Alumni (Retired)
Accepted Solution

Re: prepaid broadband


@Bluebelle wrote:

Thanks for getting back so fast.

In  "my account" all my other services are listed (data, home phone, prepaid mobile) So how do I add another prepaid ? It asks for account number, where do I find that? Sorry to be such a dimwit.


Not a dimwit at all, its a bit confusing actually.

 

You log out of my Account, and go in to register again - https://www.my.telstra.com.au/myaccount/register

 

You then enter your Pre-Paid number, contact details, and email address.

 

You then select that you have an existing username and password, and enter the details

 

This should work for you Smiley Very Happy

 

If you have any more issues, here is a link to MyAccount Online Chat - https://livechat.telstra.com/TCOM:AR:MyAccount:Register

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3 REPLIES 3
ThatLeeGuy
Level 1: Cadet

Re: prepaid broadband

Hi Bluebelle,

 

Can you be a little bit more specific? What exactly would you like to add them to?

Bluebelle
Level 2: Rookie

Re: prepaid broadband

Thanks for getting back so fast.

In  "my account" all my other services are listed (data, home phone, prepaid mobile) So how do I add another prepaid ? It asks for account number, to be found on bill, but there are no bills with prepaid. Sorry to be such a dimwit.

Ben_F
Community Alumni (Retired)
Accepted Solution

Re: prepaid broadband


@Bluebelle wrote:

Thanks for getting back so fast.

In  "my account" all my other services are listed (data, home phone, prepaid mobile) So how do I add another prepaid ? It asks for account number, where do I find that? Sorry to be such a dimwit.


Not a dimwit at all, its a bit confusing actually.

 

You log out of my Account, and go in to register again - https://www.my.telstra.com.au/myaccount/register

 

You then enter your Pre-Paid number, contact details, and email address.

 

You then select that you have an existing username and password, and enter the details

 

This should work for you Smiley Very Happy

 

If you have any more issues, here is a link to MyAccount Online Chat - https://livechat.telstra.com/TCOM:AR:MyAccount:Register

----------------------------


New Users - Click Here!

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