CrowdSupport®
11954
Level 2: Rookie

telstra contact

Hi

have been trying since probably may 2016

to actually get a reasonable english speaking person at telstra/bigpond.

 

THis "live chat" is useless .a rote answer or a non applicable answer is given-and when u type maybe 2 words a minute is not good

 

The phone in well forget it it

hours and hours useless and still no response

 

Complaint form-yes telstra have a complaint form-they do help

with one minute aspect

and then boopm you are gone

 

They have removed the "leave it with us" application-at least you got a response in writing

even if it is meaningless-great work?????

 

Are these poor telstra workers paid directly as a preportion to the number of people they get rid of?

 

In any event the blurred lines between telstra and bigpond are amazing??

 

ok had me rant

 

any one have a real telstra contact(no i dont want to phone and waste hours)

 

in fact i have near forgotten my problem/requirements

 

NIGEL SIRL-yes i have authority on this account before you even ask

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Support Team
Support Team

Re: telstra contact

Hi Nigel,

I'm sorry to hear you've had so much trouble getting your issue resolved. What have you been trying to speak to us about? It may be there is a different way of going about this.

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