justanalt
Level 1: Cadet

Apple Watch 4 - ‘Set Up Mobile’ Error

Hello everyone,

I’ve been trying without sucess to pair my Apple Watch 4 to my iPhone 6. The error I receive is:

“This service needs an update to use Telstra One Number”

After a couple of long web chats and a store visit (web chat support told me to go there) no luck.

- iOS up to date (12.1.2)
- watchOS up to date (5.1.2)
- Telstra One Number subscription is active (confirmed in-store)

But still the error. The error page is Telstra branded and says that a fix is required at the Telstra end.

So besides any help with the error does anyone have any suggestions on how to get this solved or escalated? The web chat and in-store staff were mostly helpful, but I’ve obviously capped out their expertise. Four different people looked at this when I went in a couple of days ago.

Many thanks in advance!

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)

Re: Apple Watch 4 - ‘Set Up Mobile’ Error

Hi 

justanalt, Sorry for the late reply, If you login to your account does it show Telstra one number active?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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justanalt
Level 1: Cadet

Re: Apple Watch 4 - ‘Set Up Mobile’ Error

Hello!

Thank you for your reply.

Yes, I have Telstra One Number set up.

Cheers!
Support Team
Support Team

Re: Apple Watch 4 - ‘Set Up Mobile’ Error

Hi @justanalt, apologies for the delay in replying. 

 

Have you been able to successfully pair the devices since your post?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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