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Candice87
Level 1: Cadet

Apple Watch Series 4 on Telstra One Number not working

So, i received my new apple watch series 4 yesterday, tried to set one number up and keep getting the message "This service isn't linked to the Telstra ID you entered". I have spent close to 3 hours on chat and no one can help me, i was told nothing more could be done and this was a last resort. 

 

Pretty disappointed that the service is not working and "apparently" cannot be fixed.

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4 REPLIES 4
Candice87
Level 1: Cadet

Re: Apple Watch Series 4 on Telstra One Number not working

So, after being told to wait yet another 24 hours for my Telstra ID to be linked to my one number, still nothing.

Can anyone help please????
Level 25: The Singularity
Level 25: The Singularity

Re: Apple Watch Series 4 on Telstra One Number not working

Not through Crowdsupport. You will need to speak to a consultant on 132200 or via https://livechat.telstra.com
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Candice87
Level 1: Cadet

Re: Apple Watch Series 4 on Telstra One Number not working

I was told nothing more could be done via phone and chat and that this is my last resort.
Level 25: The Singularity
Level 25: The Singularity

Re: Apple Watch Series 4 on Telstra One Number not working

If phone and chat haven't been able to link your Telstra ID and your account, then there isn't anything that can be done here. That's a systems problem and nobody here has an access to them.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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