hope this is the right area, I applied yesterday for a iPhone on a plan was sent order confirmation and nothing more, I already have my internet wifi system with you and I already went through a credit check for that .
I guess i am wondering what the next stage is ? AS I have heard nothing since not even a call to say I have not been accepted the $1 had been taken to verify my card I can’t see why I would be denied when I have internet service with you in a weeks difference .
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Get in contact with a consultant via Livechat and they should be able to give you an update on the status of your order.
Since the financial royal commission any finance applications are scrutinized separate to previous dealings and Telstra are doing what every other lender is doing. Customer service will clue you up if
I ordered a Samsung Watch Active2 on the 7th. Only email correspondence I've received was the order confirmation. Contacted 24/7 chat and they told me that the order hadn't gone through due to a known error and that I should reorder the watch. Telstra have some of the most dog **bleep** service, like straight up dude. I went into one of their damn stores to look at the watch. Not a single goddamn employee acknowledged me for ten minutes. I was doing that goofy ass like exaggerated clueless looking around sort of song and dance **bleep**. Like I get not getting to a customer within a few minutes but man these dudes were straight up dog **bleep**. Telstra is whack.
JB HiFi which is a high level Telstra dealer provides excellent service overwhelmingly