CrowdSupport®
Jimmy74
Level 1: Cadet

BYO Plan

Hi guys, just want to know if I can terminate this contract early? I was starting a second business and required a second number and phone so i went in store and transferred my existing number to telstra and set up a new phone then with my existing phone signed up for a new number and went on a BYO plan. The new business is now not going ahead and i would like to terminate the BYO plan. The contract was only signed 4 business days ago?? 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: BYO Plan

Hi Jimmy74, 

 

Did you receive a Critical information summary which looks similar to, or may even be the correct one for the plan you have purchased. https://www.telstra.com.au/content/dam/tcom/personal/help/pdf/cis-personal/mobile/personal-critical-...

 

In the document you should be able to see a paragraph entitled Early Termination Charge, and the content will provide you with the costs involved in terminating the plan. 

 

To answer your question, yes you would be able to end the contract, however there may be charges applicable

 

Kind Regards 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about direct debit and the Telstra 24x7 App ×

Avoid queueing up and never worry about late fees againSet up direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now