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Angry131
Level 1: Cadet

Been trying to log on to Telstra all day to put a prepaid phone on a plan but the site is not workin

 

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2 REPLIES 2
Level 21: Augmented
Level 21: Augmented

Re: Been trying to log on to Telstra all day to put a prepaid phone on a plan but the site is not wo

@Angry131 What errors are you getting?

 

If you are trying to log in via your home broadband web browser you could try flushing your DNS.

 

To flush the DNS cache in Windows 10 please follow these steps:
  • Right Click on the Start Icon.
  • Click on Command Prompt.
  • The Windows Command Prompt Window will appear. Type in: ipconfig /flushdns. and press ENTER.
  • You should receive the following message: Windows IP Configuration. Successfully flushed the DNS Resolver Cache.

I've had/have issue with Telstra that I have even have to use a VPN just to log into myaccount.

Hot pineapple donut and a cuppa.... Mmmmmm
Level 21: Augmented
Level 21: Augmented

Re: Been trying to log on to Telstra all day to put a prepaid phone on a plan but the site is not wo

@Angry131 Update: I am seeing issues on a number of Telstra webpages myself.

 

I can't access Telstra's NBN plans unless I am using a VPN.

 

 

Hot pineapple donut and a cuppa.... Mmmmmm

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