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RodgerS
Level 6: Bloodhound

Can't change my plan

In the iOS Telstra App Im trying to change my plan from 15GB small to 60GB medium plan. I've applied 3 times and 3 times I have seen the "pending " status but nothing ends up happening. Is this a common problem? 

 

Any help is appreciated

44005EA4-0583-4A98-8B9B-771D9E0E2E18.jpeg

 

Apple iPhone 11 Pro Max 256GB Space Grey, Apple Watch 5 44mm Space Grey LTE, Apple iPad Pro 11 256GB, 2017 Apple iMac 27 5K, Apple Homepod, Apple TV 4K

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1 REPLY 1
JonYn
Level 7: Deputy Inspector

Re: Can't change my plan

I would suggest calling 13 22 00 and say 'Mobile Billing'

DISCLAIMER: My opinion should not reflect to Telstra.

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