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Kirstina
Level 1: Cadet

Cancel new mobile contract

Answered

Hi,

I recently had an accident with my Iphone and I rang Telstra and organised to payout my contract and order a new phone, however my Iphone which got water in it is now working and I want to know if I can postpone going onto a new contract until my old one finished so im not paying a large lump sum.

 

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Cancel new mobile contract

You would need to contact the sales team, if the order has already been processed it might not be possible however if it is waiting for stock (such as an iPhone 7) it might not have processed and they might be able to help you out.

I would suggest trying 1800 676 642
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Cancel new mobile contract

You would need to contact the sales team, if the order has already been processed it might not be possible however if it is waiting for stock (such as an iPhone 7) it might not have processed and they might be able to help you out.

I would suggest trying 1800 676 642
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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