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Sally0311
Level 1: Cadet

Change mobile phone plan

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I want to change my mobile phone plan to the current $40mx online plan and was wondering if i have to use the SIM they provide as I am already connected to telstra.

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Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Change mobile phone plan

As long as you select 'I am already a Telstra customer and I want to keep my number' it would generally not issue you a new SIM card unless you request it. It would just roll over your exisiting service and sim card to the new offer.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Change mobile phone plan

As long as you select 'I am already a Telstra customer and I want to keep my number' it would generally not issue you a new SIM card unless you request it. It would just roll over your exisiting service and sim card to the new offer.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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