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Sparky7
Sparky7
Level 1: Cadet
November

Changing Mobile Plan Whilst Overseasa

Answered
Hi !

I am overseas and have come off contract . I have tried using 24 x 7 chat but just get the “grey screen of death” . The free phone number seems to be for technical support .
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IvanS
Support Team
Support Team
November
Accepted Solution

Re: Changing Mobile Plan Whilst Overseasa

In response to Sparky7

Hi @Sparky7, 

 

Appreciate that you would like to hance your plan if you are now out of contract. 

 

Is there any specific option you are considering? As most plan options are possible online here: http://tel.st/jtbtt for SIM only plans. 

 

With the Live Chat issue, can you try to use desktop mode for the mobile browser you are using? 

 

In regards to the international number which is free from your Telstra mobile (+61439125109) you can request for the team to transfer you to Sales and Billing. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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IvanS
Support Team
Support Team
November
Accepted Solution

Re: Changing Mobile Plan Whilst Overseasa

In response to Sparky7

Hi @Sparky7, 

 

Appreciate that you would like to hance your plan if you are now out of contract. 

 

Is there any specific option you are considering? As most plan options are possible online here: http://tel.st/jtbtt for SIM only plans. 

 

With the Live Chat issue, can you try to use desktop mode for the mobile browser you are using? 

 

In regards to the international number which is free from your Telstra mobile (+61439125109) you can request for the team to transfer you to Sales and Billing. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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