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Brizzey
Level 1: Cadet

Data packs postpaid

Answered
I would like to know if I purchase a data pack is it only charged each month if I go over my limit or does it get charged no matter what
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Data packs postpaid

The Data Packs are ongoing and charged every month, regardless of if you have exceeded your data or not.
(They are the three options here: https://www.telstra.com.au/mobile-phones/plans-and-rates/data-packs )

The Extra Data is charged as you exceed your data, and once opted in you are charged $10 per 1GB block you require.
(The details of this is here: https://www.telstra.com.au/latest-offers/extra-data )

The Data Packs are ongoing until you remove them but (with the exception of the 1GB one) may be cheaper depending on your data usage... ($35 for 4GB compared to $40 with Extra Data).
Helpful Links

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View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Data packs postpaid

The Data Packs are ongoing and charged every month, regardless of if you have exceeded your data or not.
(They are the three options here: https://www.telstra.com.au/mobile-phones/plans-and-rates/data-packs )

The Extra Data is charged as you exceed your data, and once opted in you are charged $10 per 1GB block you require.
(The details of this is here: https://www.telstra.com.au/latest-offers/extra-data )

The Data Packs are ongoing until you remove them but (with the exception of the 1GB one) may be cheaper depending on your data usage... ($35 for 4GB compared to $40 with Extra Data).
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Brizzey
Level 1: Cadet

Re: Data packs postpaid

Thanks for this helpful info
Sunliner
Level 1: Cadet

Re: Data packs postpaid

Does anyone know if the data packs associated with the mobile plans that are increasing by $10, will also have a price increase. Thanks

Support Team
Support Team

Re: Data packs postpaid

Hey Sunliner,

 

From the post related to this increase, the only changes being applied, besides the price increase, is that you will be receiving unlimited calls, SMS and MMS. The data packs should be the same.

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