This thread is now archived and closed to new comments. Some of the links and information provided in this thread may no longer be available or relevant. If you have a question please post a new topic.
My plan term has expired and I wish to downgrade to a lesser plan, as my usage does not require a plan this big. How can I do this online or thru Telstra Chat? It says in the 24x7 app to contact Chat to discuss plan but will not display a link/s to change costs of contact.