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jenbes
Level 5: Eagle Eye

Excess Call charges

Answered
This may be daft but it's my first month on an $60 plan. I know you can buy excess data packs but can you do the same for calls. Or do you just pay the excess call charges with the bill.
2 ACCEPTED SOLUTIONS

Accepted Solutions
IamAnAdvocate
Level 4: Private Eye
Accepted Solution

Re: Excess Call charges

If you exceed the call allowance, then it will be charged on top of your monthly plan. So far, Telstra does not have the top-up for voice calls yet. 

 

You may want to check the trend of your usage, if there is a need to upgrade your plan. I know that they have recently updated their rules when changing the plan. When you change in the middle of the month, the call allowance is no longer in prorata, instead you'll get the full allowance for Everyday Connect Plans and Freedom Connect Plans.

jenbes
Level 5: Eagle Eye
Accepted Solution

Re: Excess Call charges

Thanks for your help.
2 REPLIES
IamAnAdvocate
Level 4: Private Eye
Accepted Solution

Re: Excess Call charges

If you exceed the call allowance, then it will be charged on top of your monthly plan. So far, Telstra does not have the top-up for voice calls yet. 

 

You may want to check the trend of your usage, if there is a need to upgrade your plan. I know that they have recently updated their rules when changing the plan. When you change in the middle of the month, the call allowance is no longer in prorata, instead you'll get the full allowance for Everyday Connect Plans and Freedom Connect Plans.

jenbes
Level 5: Eagle Eye
Accepted Solution

Re: Excess Call charges

Thanks for your help.