Bushie99
Level 3: Gumshoe

Family data sharing no longer available

I have just renewed my BYO contract and have found out in the fine print that family data sharing is no longer available.  Not happy Telstra what a backward step!

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31 REPLIES 31
AdamMagu
Level 2: Rookie

Re: Family data sharing no longer available

Just found this out today as well... bought a new tablet on a 2gb plan, expecting it to share the 20gb from my phone because this has been a standard feature for the last 4 years, but no luck.  Options are a bonus 5gb of data for my tablet, or a $1000 cancellation fee..... sneaky dogs, removing a feature like this on the sly.

Level 24: Supreme Being
Level 24: Supreme Being

Re: Family data sharing no longer available

It went in July. As plans change quite often, you should always make sure what you are signing up for before you commit.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
JonYn
Level 6: Bloodhound

Re: Family data sharing no longer available

New in market plans that was launch last July is highlighting getting unlimited data. Thus data sharing was removed.
DISCLAIMER: My opinion should not reflect to Telstra.
Paddysback
Level 2: Rookie

Re: Family data sharing no longer available

I had the same problem so over Telstra it was so good now so bad

scardee
Level 2: Rookie

Re: Family data sharing no longer available

experiencing the same issue.  this really sucks..  the plans available arent really competitive and the lack of stickiness this change brings will drive customers away as plans are up for renew.

Brendo23
Level 1: Cadet

Re: Family data sharing no longer available

I just got told that the data sharing is no longer available so now instead of paying $5 a month for the iPad and getting 80gb of data to use I now I get 2gb of data because it’s no longer shared with the phone data. No if I want 25gb of data for the tablet I have to pay $60 on top of the money I’m already paying for two phone plans that between them have 240gb of data
mrcoxie
Level 1: Cadet

Re: Family data sharing no longer available

I had the same issue, was really annoyed as i have other phones & tablets already on the data sharing plan, now i have all my family except me on data sharing... Great Work Telstra.
Level 22: Superhuman

Re: Family data sharing no longer available

It's certainly a retrograde decision. It's a pity you did not make yourself aware of the details of your changed plan.
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".
scardee
Level 2: Rookie

Re: Family data sharing no longer available

the recontract process is really poor with regard the degrading of feature. from personal experience I was on the my account page and was encouraged to recontract. during the recontracting there was little mention of this significant change (small print in CIS). strongly believe Telstra should do more to announce this change.. especially when they are soliciting a recontract, its a feature that is (was) important and competitors are still offering such a feature.
Zanith
Level 2: Rookie

Re: Family data sharing no longer available

Like everyone else here. Found out today if I recontract for a Note 9 it won’t be sharing data with my two other Telstra devices. So my only option is to leave Telstra after 18 years as customer.
dan8383
Level 1: Cadet

Re: Family data sharing no longer available

I realised the same thing today. Absolutely a deal breaker for me.

As it was within the 10day cooling off period I can cancel the contract without incurring the fee.

 

here is the link with details

https://www.telstra.com.au/support/category/mobiles-tablets/post-paid/whats-a-cooling-off-period

scardee
Level 2: Rookie

Re: Family data sharing no longer available

Its interesting.. i was rejected when i attempted to apply cooling off period.  I was on the My Account page and was prompted to recontract..  this was not considered Telstra soliciting a sell.  Fortunately I was able to negotiate a satisfactory outcome and I remain with Telstra, for the moment.

coolhand
Level 1: Cadet

Re: Family data sharing no longer available

You say that like it is logical coupling of events, rather than a blatant rip-off by Telstra. Introducing (speed limited) unlimited data plans should have no bearing on the rest of us with fixed data allowance plans who want to use family data sharing. By all means, make the two mutually exclusive, but one doesn't negate the usefulness of the other.
TKRoberts
Level 2: Rookie

Re: Family data sharing no longer available

I went to upgrade my 4 services but found out too no more data sharing. So walked out empty handed and not happy. Won’t be recontracting with Telstra after being a customer for 15 years.

scardee
Level 2: Rookie

Re: Family data sharing no longer available

do others offer a data sharing product?  i think so!

Mitch504
Level 1: Cadet

Re: Family data sharing no longer available

I moved my 3 mobile plans, home phone and nbn over to Telstra for this reason alone. Very greedy Telstra, foolish and greedy. Definitely a backward step.
AMC072
Level 2: Rookie

Re: Family data sharing no longer available

I have been a customer since 1989... are you for real? You'd think theyd humour me a little

TKRoberts
Level 2: Rookie

Re: Family data sharing no longer available

Yes I'm looking at switching all my services over to a provider that offer shared data. I already pay over $300 a month with telstra for 2 ipads and 2 iphones. I wont be upgrading with telstra that's for sure. Just waiting for our contracts to end then it will be see you later. 

Support Team
Support Team

Re: Family data sharing no longer available

Sorry to hear that, TKRoberts. Since you're contemplating disconnecting, please call us on 13 22 00, and say, 'Disconnect' at the voice prompt. 
You'll go through to our specialised disconnections team, who will do anything they can to resolve the issue and keep you as a customer. 
If not, they'll smooth the transition to a new provider. 
(They're open from 8am - 9.30pm AEST Monday-Saturday and 8am - 8:00pm AEST Sunday)
Please let us know how you get on. 
- Matthew.

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Harry55
Level 1: Cadet

Re: Family data sharing no longer available

Great response Telstra. Looks like there is absolutely no concern that you are about to lose a loyal customer over data sharing. Very greedy and contemptuous!
Martien
Level 1: Cadet

Re: Family data sharing no longer available

I also just found out about this. 

 

Unfortunately, because of where I am, the only option that I have for mobile connectivity is Telstra, because I would gladly leave them over this. It's a dishonest money grab.

tinggg
Level 1: Cadet

Re: Family data sharing no longer available

I'm really annoyed about this and intend to jump ship to Optus at the end of my plan.
Telstra, get with the program, people have other devices and want to utilise their data on them - and why not? Why are you making it impossible? Greed. You want me to have to buy another monthly data plan when i don't use the data i've already paid for.
GregW
Level 12: Master Detective

Re: Family data sharing no longer available

If you do not re-contract, but stay on your current plan even after your current plan end date, does your family share data continue?

--
If you don't ask ....
Level 22: Superhuman
Level 22: Superhuman

Re: Family data sharing no longer available

Hi GregW,

Yes, your share data will continue as long as you don't re-contract or change plans.

A relative of mine is doing this now so they can keep the shared data feature.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
Lauralyn
Level 1: Cadet

Re: Family data sharing no longer available

Where I live Telstra service is very patchy and no inside reception so with no shared data, making a phone without an aerial connection a hotspot is not an option which makes data with phone useless. Shared data that we have now works well with aerial on roof and mobile wifi modem. I am considering other options for data and will go satellite I reckon. What a backward step Telstra. We don’t all live in the big city


TKRoberts
Level 2: Rookie

Re: Family data sharing no longer available

The only solution Iv'e found is that Apple now offers 24 months interest free on all their products. I'm purchasing all my new devices this way while keeping my shared data through Telstra which is 89GB.
Level 22: Superhuman

Re: Family data sharing no longer available

It may be an idea to speak to the Coverage department who may discuss a Telstra Go repeater and antenna system. (About $1600)
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".
Lauralyn
Level 1: Cadet

Re: Family data sharing no longer available

Thanks for suggestion but at that price not an option
Tjas
Level 1: Cadet

Re: Family data sharing no longer available

Thanks Telstra will be going to a different carrier when contract runs out. Well done.
gurubob
Level 1: Cadet

Re: Family data sharing no longer available

Little mention? I received no mention until I saw the drop in data allowance coming through as a text message. Since its a reconstruct this should be clearly flagged.
Pjsting
Level 1: Cadet

Re: Family data sharing no longer available

Telstra is a disgrace to take away this feature. Nothing but a pure money grab from a dishonest company that has little regard for its customers. As you can tell by all the comments, our feet will do the talking at plans end.

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