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Maxed44
Level 2: Rookie

How To Extend Ring time and remove MessageBank on prepaid

Answered
I have found issues with this when using Prepaid on my iPhone and I searched help & support, Crowdsupport, and Googled other forum sites with no luck and then I experimented as a last resort and here is what I've discovered.
**61*101**30# -----Failed
##004# ------------Failed
**004*101# --------Failed
then I found this,

https://say.telstra.com.au/customer/general/forms/MessageBank-Service#customerErrorsIndicatorHolder

>enter details
>select "Remove Message Bank From Your Service"
>Conferm ...
Then I used the extend ring time code again
*61*101**30# ----- FAILED
Then I decided to do something different
**61*101*30# ------ SUCCESS
Things that make you go hmmmm ???
I hope this helps. Smiley Happy
1 ACCEPTED SOLUTION

Accepted Solutions
Maxed44
Level 2: Rookie
Accepted Solution

Re: How To Extend Ring time and remove MessageBank on prepaid

I made a typo in the final attempts that should read
**61*101**30# -----FAILED
But the successful dialing code is correct
**61*101*30# ----- SUCCESS
Telstra instructions say to use 2 " * " between " 101 " and the desired ring time however eg 101**30#
this has always failed so I found that using only 1 " * "
eg .....101*30# works!

View solution in original post

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1 REPLY 1
Maxed44
Level 2: Rookie
Accepted Solution

Re: How To Extend Ring time and remove MessageBank on prepaid

I made a typo in the final attempts that should read
**61*101**30# -----FAILED
But the successful dialing code is correct
**61*101*30# ----- SUCCESS
Telstra instructions say to use 2 " * " between " 101 " and the desired ring time however eg 101**30#
this has always failed so I found that using only 1 " * "
eg .....101*30# works!

View solution in original post

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