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Level 1: Cadet

How do I purchase stay connected on a new phone I purchased on a plan?

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How do I purchase stay connected on a new phone I purchased on a plan?

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: How do I purchase stay connected on a new phone I purchased on a plan?

StayConnected can be added in the first thirty days, however on an service which is already purchased will need to be added instore due to the requirement to provide the legal documentation to go with it. (I might be corrected if I am wrong, but I am pretty sure no contact centre teams can added it)

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: How do I purchase stay connected on a new phone I purchased on a plan?

StayConnected can be added in the first thirty days, however on an service which is already purchased will need to be added instore due to the requirement to provide the legal documentation to go with it. (I might be corrected if I am wrong, but I am pretty sure no contact centre teams can added it)

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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