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abthomp
Level 11: Detective

International Day Pass

Got a SMS today advising that International Day Pass has been enabled on my service.

Why would Telstra do this without me asking for it?

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8 REPLIES 8
Level 25: The Singularity
Level 25: The Singularity

Re: International Day Pass

It's enabled by default on all Post Paid plans. You can disable it via the 24x7 app or My Account (via the Telstra website).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
abthomp
Level 11: Detective

Re: International Day Pass

When did that start?

Surely they should ask before doing something like that?

abthomp
Level 11: Detective

Re: International Day Pass

So I've just been on Online Chat and asked them why Telstra, all of a sudden, decided to activate a Day Pass on my service at 07h29 on New Years Day.

First of all they tell me there's no way the Pass could have been activated by them.

Then they tell me I must have requested it but they've got no record of the request.

Then they say someone else must have requested it on my behalf but they've got no record of it.
Then they offer me $100 "compensation" whilst still trying to assure me there's no record of anyone accessing my account and requesting the Pass to be activated.

Beyond bizarre!

Level 25: The Singularity
Level 25: The Singularity

Re: International Day Pass

It started at the end of June, when the new plans came out. They don't need to ask, as per the Customer Terms.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
abthomp
Level 11: Detective

Re: International Day Pass

Well not according to the brain surgeon I dealt with on Online Chat.

She's credited my account with $100 as an apology and stated that there's no way this can be activated without my say so.

Level 23: Superhero

Re: International Day Pass

I'm Post Paid, and as at 4th January PM mine is not enabled (not that I want it!)

Status: Not Enabled

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
abthomp
Level 11: Detective

Re: International Day Pass

Appears to be a completely random action that Telstra are unable to explain.

The $100 credit will come in handy though.

Highlighted
Level 21: Augmented

Re: International Day Pass


@abthomp wrote:

Appears to be a completely random action that Telstra are unable to explain.

The $100 credit will come in handy though.


Until it is reversed 😁

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

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