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dustin
Level 1: Cadet

Mobile phones purchased outright from Telstra shop

Answered

Hi,

 

I recently purchased a Sony Xperia Z2 and Samsung Galaxy S5 outright from the Telstra shop.

I am on a BYO mobile phone Telstra plan.

 

How long is the warranty on these devices if puchased outright?

 

I've searched everywhere and found that it is generally 2 years if on a 24 month plan but I could not get confirmation if the 2 year warranty also applies to devices purchased outright.

I would think it would as surely paying off the phones in one hit is better for business for Telstra than paying in monthly installments over the course of a contract (money now worth more than money later).

 

Look forward to your replies.

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Mobile phones purchased outright from Telstra shop

Hi dustin,

There is a 24 month warranty on the device, 12 months on accessories & 6 months on batteries

 

 

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: Mobile phones purchased outright from Telstra shop

The manufacturer's warranty on all Samsung Phones is 2 years from date of purchase.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
dustin
Level 1: Cadet

Re: Mobile phones purchased outright from Telstra shop

Thanks for the reply.

 

How long is the Sony Xperia Z2 warranty?

Support Team
Support Team
Accepted Solution

Re: Mobile phones purchased outright from Telstra shop

Hi dustin,

There is a 24 month warranty on the device, 12 months on accessories & 6 months on batteries

 

 

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

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