ybw89
Level 1: Cadet

Monthly discount

Answered
Hi i re entered a new contract with a $10 discount in mid november 2018. I see that discount is not being applied onto my bills. Could you please contact me via private message to rectify
1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Monthly discount

Hi ybw89,

Telstra won't contact you regarding your $10 discount. You'll need to contact the Billing department either on 132200 or via Live Chat
https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

They'll be able to look at your Account and see why you're not receiving the $10 discount.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Monthly discount

Hi ybw89,

Telstra won't contact you regarding your $10 discount. You'll need to contact the Billing department either on 132200 or via Live Chat
https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

They'll be able to look at your Account and see why you're not receiving the $10 discount.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
Support Team
Support Team

Re: Monthly discount

Hi ybw3, welcome to CrowdSupport

 

@Smiley3 is correct, because your CrowdSupport profile is not linked to your Telstra Account, we're unable to access your account to determine why the discount is not appearing. We're also jacks of all trades, masters of none, a specialist billing issue like this will be better and faster resolved by our specialist billing team than by us - they'll have the delegation themselves to apply it if it has been left off in error.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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