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Hi ybw3, welcome to CrowdSupport
@Smiley3 is correct, because your CrowdSupport profile is not linked to your Telstra Account, we're unable to access your account to determine why the discount is not appearing. We're also jacks of all trades, masters of none, a specialist billing issue like this will be better and faster resolved by our specialist billing team than by us - they'll have the delegation themselves to apply it if it has been left off in error.
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