DJF29
Level 1: Cadet

My Account

Hi, 

 

I just signed up to a new plan ($49 a month) with BYO SIM, when I signed up it gave me a $10 bonus, when I received the details of my plan, no where did it say the $10 discount, can you please advise, this is not what I singed for, 

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman

Re: My Account

Hi DJF29,

 

I believe the plan details you received are for the standard plan cost before any discounts. 

 

To have this confirmed contact Telstra via Live Chat https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

Or ring 132200.

They'll be able to look at your Account and tell you if you're definitely going to get the $10 Discount. 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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