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Hi Treching and Hoareman,
This is an issue we are aware of and currently investigating. We are hopeful of a resolution shortly.
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I know you are aware of this issue. As looking at other threads, people have had this issue since as far back as April 2016. With that in mind how do you think the investigating is going, because we are coming up on 2 years now. But hey, I can be hopeful of a resolution shortly.