Wen5
Level 1: Cadet

New plan

Answered

I want to downgrade my new plan

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: New plan

Downgrading a plan below the initial contracted plan will normally attract an Early Termination Charge.
For example, if you are on an XL plan and want to downgrade to an M plan, you would attract an ETC.

If you signed up on an M plan, upgrade to an XL and then wanted to downgrade again, that wouldn't attract an ETC.

Your best option is to talk to the Disconnections Team on 132200 and talk through your options.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: New plan

Downgrading a plan below the initial contracted plan will normally attract an Early Termination Charge.
For example, if you are on an XL plan and want to downgrade to an M plan, you would attract an ETC.

If you signed up on an M plan, upgrade to an XL and then wanted to downgrade again, that wouldn't attract an ETC.

Your best option is to talk to the Disconnections Team on 132200 and talk through your options.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Support Team
Support Team

Re: New plan

Hi Wen5, welcome to CrowdSupport.

 

@Jupiter is correct, unless you are on a BYO plan. Generally speaking you can swap from BYO Plan to a BYO Plan of a lower tier without incurring an ETC, however your contract period may start again.

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