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Skippette
Level 1: Cadet

Obtaining a PUK code from a Telstra Mobile that's not on a plan

Answered

I have a mobile phone that used to be on a Telstra post-paid plan a couple of years ago. I had forgotten the PIN number so now its asking for a PUK code. I cant retrieve the code online as I no longer have a mobile account with Telstra, but I do remember the mobile number that was with the plan. I understand the sim card will  be of no use, but can I still use the phone with another sim now? Or is it locked?

1 ACCEPTED SOLUTION

Accepted Solutions
Clyne
Level 11: Detective
Accepted Solution

Re: Obtaining a PUK code from a Telstra Mobile that's not on a plan

Hi Skippette!

 

When your device is asking for a PUK code, its the sim thats being locked and not the device, with that, you should be able to use other sim. (as long as its activated and not lock Smiley Wink)

 

If your number is no longer with Telstra, you may have to contact your service provider to get your PUK code.

I eat cookies and kudos! Happy thoughts!

Cheers!
Clyne

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1 REPLY 1
Clyne
Level 11: Detective
Accepted Solution

Re: Obtaining a PUK code from a Telstra Mobile that's not on a plan

Hi Skippette!

 

When your device is asking for a PUK code, its the sim thats being locked and not the device, with that, you should be able to use other sim. (as long as its activated and not lock Smiley Wink)

 

If your number is no longer with Telstra, you may have to contact your service provider to get your PUK code.

I eat cookies and kudos! Happy thoughts!

Cheers!
Clyne

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