Gen4
Level 1: Cadet

Orders and Backorders FAQ

I made a purchase thru online for the Black Friday Deals.  3 Mobile phones to transfer 1 in my Hubbys name and received a confirmation email. 1 in my name and number got a confirmation number but no email sent, 2nd in my name for my sons number and received confirmation email.  How to I check that the missing confirmation email for my number is being processed as I don't have an email for it only the other 2

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Support Team
Support Team

Re: Orders and Backorders FAQ

Hi @Gen4


Apologies for the delay in responding. Has this matter been followed up on or resolved since your post?

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Gen4
Level 1: Cadet

Re: Orders and Backorders FAQ

Ongoing crap. Been to Telstra shop for help 3 times. im going to cancel orders and go with optus I think.
Support Team
Support Team

Re: Orders and Backorders FAQ

Since you're contemplating canceling those orders, please call us on 13 22 00, and say, 'Disconnect' at the voice prompt. 
You'll go through to our specialised disconnections team, who will do anything they can to resolve the issue and keep you as a customer. 
If not, they'll smooth the transition to a new provider. 
(They're open from 8am - 9.30pm AEST Monday-Saturday and 8am - 8:00pm AEST Sunday)
Please let us know how you get on. 
- Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Gen4
Level 1: Cadet

Re: Orders and Backorders FAQ

Went into our local Telstra shop again here - Westfield Plenty Valley - and came across a valuable Telstra assets - her name is Georgia! cancelled the online order and did an instore transaction. If it wasn't for this wonderful exceptional young lady I would of been across at Optus. Thanks to Georgia Westfield Plenty Valley Victoria for saving the day.
Support Team
Support Team

Re: Orders and Backorders FAQ

Fantastic to hear this was finally resolved. Thanks for coming through and letting us know. Please sing out if there's anything else we need to address. - Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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