Level 1: Cadet

Plan Eligibility

Currently Telstra are offering a 30GB, $49 postpaid plan discounted to $39. To be eligible you have to have an existing service and be adding a new service.  If you want to signup an existing mobile which is out of contract, the discount is not available.  You could cancel the current plan and sign-up to get the discount but you get a new number.


This seem to be actively discriminating against existing customers.  Isn't there some discretion to incent existing customers to re-contract for 12mths?


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Support Team
Support Team

Re: Plan Eligibility

Hey Big_d,


I can appreciate your concerns with the discount not being available to existing customers and apologise for any inconvenience this has caused Smiley Sad I will be happy to pass your feedback on through to the Products team for consideration on future plan releases. 



I hope that we do have something available that would be more suited to your needs in the near future. 


















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