Sophiegrace98
Level 1: Cadet

Plans

Is it possible to downsize my plan? I really don’t want to pay $156 a month just for data that I don’t even use! Will they let me downsize? If so, how much will the fee cost me?

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1 REPLY 1
Support Team
Support Team

Re: Plans

Hi,

 

Thanks for reaching out.

 

To help assist further we would need to access your account and details.

 

Unfortunately we are unable to do this via this platform due to privacy and security reasons.

 

In this instance I would recommend getting in touch with our live chat team via: https://www.telstra.com.au/chatnow/landing

 

Once connected they can access your account securely and help provide specific figures and costing for this.

 

- Stef

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