Level 1: Cadet

Port business number to personal for mx plan

Currently on a business plan that has expired, and wish to move number to a new personal mx (self serve only) plan, I have the paperwork signed to port the number, but before I start a new account; am I able to lodge this type of port change by myself? As I need to send the change of ownership form somewhere (which stops being “self serve”)
Support Team
Support Team

Re: Port business number to personal for mx plan

Hi MGScaz, 


You are able to lodge this request yourself. If you weren't wanting to keep the number, it would be easier to just start a new Consumer account, however I also acknowledge the convenience of retaining your existing number. 


Please be aware the Change of Ownership process is not a quick process. It can take up to 4  weeks to be completed. If you do want more information, please speak with our Business Support Team


Kind Regards


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines