How can I confirm what an eligible contract is to recontract at a smaller cost. My account says there are two termination charges - one for an eligible contract that is cheaper than the full termination charge. I would like to take up the Unidays plan as my recontract option.
Was this helpful?
The recontracting termination charge requires that you recontract to a service at the same or higher monthly spend.
Regrettably it can't be used to move onto a plan that's cheaper than you existing one.
If you wanted to move to a plan that costs less per month, the full termination charge would apply sorry.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines