Level 1: Cadet

Sim activation issues

Why does sim activation take so long, why was my old sim deactivated before the new sim is activated, how will Telstra compensate me for the time spent without any active sim?

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Support Team
Support Team

Re: Sim activation issues

Sorry to hear of the activation issue for your new SIM. 


Is this for a Pre-Paid or Post-Paid service? What has been advised by our accounts teams? 

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