KHammad
Level 1: Cadet

Telstra Customer Support is Pathetic

Pathetic customer service along with staff on call. I applied for a new connection of mobile and asked for number to be ported to Telstra low and behold 3 days nothing happened without any mobile and then I had to call and check and was told that there was an error. I think Telstra never heard of word customer service. When I asked to be patched through to superior or give me an email address to register my complaint. The audacity of staff that no one is here and we don’t have complaint escalation email. I will post this on every social media available with respect to such LOW standard of customer service by TELSTRA

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Support Team
Support Team

Re: Telstra Customer Support is Pathetic

Hi KHammad,

 

Thanks for getting in touch, I am sorry to hear there was an issue in porting you number. I understand this is frustrating.

If there is an issue with the number porting you will usually be contacted to advise of what the issue was. In this case it appears this has not happened. I do apologise for the inconvenience this has caused. If you wish to raise a complaint this can be done via our webform here https://tel.st/9r9hx.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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