miss_melamoo
Level 1: Cadet

Telstra staff connect plan

Hi there, I'm a current staff member on maternity leave, so unable to access intranet pages from home. I have an out of contract staff connect mobile plan, and all I want is to recontract with a new handset on the same plan, but having all sorts of trouble as I can't access the webform from home... Surely there's an alternative way for me to place my order from home? Please help!

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Level 22: Superhuman
Level 22: Superhuman

Re: Telstra staff connect plan

Staff plans can only be done internally when your user profile is logged into a pc, easiest option would be to duck into work when convenient for you. Crowd support is primarily for consumer customers to help other customers. I'd recommend using Yammer for staff plan queries.
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

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miss_melamoo
Level 1: Cadet

Re: Telstra staff connect plan

Thanks for the info! I can't really access work at the moment, as is a call centre and I've been away for over a year, so need all my passwords reset before I can even log into a computer. I'm not due back until April next year... I'll try yammer though. Hopefully there may be an alternative. Cheers.
**Edit - I don't think I can access yammer without intranet either...**
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra staff connect plan

I'll send you a private message.
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

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